Shout out to nVidia "Chat" support
I just upgraded my entire PC and as a result needed to re-activate my 3DTV Play license. However, I kept getting "Invalid serial key" despite triple checking it from my original invoice and previous PC listed licenses. Now I'm an older guy (53) who typically can't be bothered with live "Chat" help stuff but my Step Daughter convinced me to give it a try. So, I gathered all relevant info that I thought someone might ask like Current key, Original order No (from 2012!) etc. I fired up a session, got immediate response... explained situation, answered the logical questions immediately (as I was pre-prepared) and was told that it would need to be escalated to another team but was emailed the response number so I could follow up later if need be. Next morning, I had an email from NVidia with a brand new activation key. Type it in.. 3DTV Play now re-activated. I was best chuffed :) I think that's pretty good support so thought I would at least post about a positive as its always tempting to only post about the negative experiences (and there are plenty of those for sure LOL) Whilst I am mostly a VR user these days, there are still some games I like to play in 3D like the Witcher 3, DOOM and a few others.
I just upgraded my entire PC and as a result needed to re-activate my 3DTV Play license. However, I kept getting "Invalid serial key" despite triple checking it from my original invoice and previous PC listed licenses. Now I'm an older guy (53) who typically can't be bothered with live "Chat" help stuff but my Step Daughter convinced me to give it a try.

So, I gathered all relevant info that I thought someone might ask like Current key, Original order No (from 2012!) etc. I fired up a session, got immediate response... explained situation, answered the logical questions immediately (as I was pre-prepared) and was told that it would need to be escalated to another team but was emailed the response number so I could follow up later if need be.

Next morning, I had an email from NVidia with a brand new activation key. Type it in.. 3DTV Play now re-activated. I was best chuffed :) I think that's pretty good support so thought I would at least post about a positive as its always tempting to only post about the negative experiences (and there are plenty of those for sure LOL)

Whilst I am mostly a VR user these days, there are still some games I like to play in 3D like the Witcher 3, DOOM and a few others.

#1
Posted 10/01/2017 02:19 AM   
Ask them to take the 720p limit off 3D TV play (something we’ve been asking for years) And see how far you get.......
Ask them to take the 720p limit off 3D TV play (something we’ve been asking for years)
And see how far you get.......

#2
Posted 10/01/2017 11:18 AM   
I knew it was pointless posting.. but there you go
I knew it was pointless posting.. but there you go

#3
Posted 10/02/2017 12:23 AM   
Now wait a minute, when did 53 become old!?!?
Now wait a minute, when did 53 become old!?!?

The very powerful and the very stupid have one thing in common. Instead of altering their views to fit the facts, they alter the facts to fit their views ... which can be very uncomfortable if you happen to be one of the facts that needs altering.

-- Doctor Who, "Face of Evil"

#4
Posted 10/03/2017 03:04 AM   
IMO it's not pointless, at least they're doing some things right. Also your thread may help to people with similar issues as a guide and reference.
IMO it's not pointless, at least they're doing some things right. Also your thread may help to people with similar issues as a guide and reference.

Asus Deluxe Gen3, Core i7 2700k@4.5Ghz, GTX 1080Ti, 16 GB RAM, Win 7 64bit
Samsung Pro 250 GB SSD, 4 TB WD Black (games)
Benq XL2720Z

#5
Posted 10/03/2017 08:13 AM   
Lol, i think i feel the same way about live chat; maybe there is a far off civilization where live chat does something, but you've made me realize that yeah, it should work, why wouldn't it work.
Lol, i think i feel the same way about live chat; maybe there is a far off civilization where live chat does something, but you've made me realize that yeah, it should work, why wouldn't it work.

46" Samsung ES7500 3DTV (checkerboard, high FOV as desktop monitor, highly recommend!) - Metro 2033 3D PNG screens - Metro LL filter realism mod - Flugan's Deus Ex:HR Depth changers - Nvidia tech support online form - Nvidia support: 1-800-797-6530

#6
Posted 10/03/2017 04:38 PM   
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