Please Help a New User!
Hi all,

I bought a combined Samsung Syncmaster 2233RZ and Geforce 3D bundle today.

I had everything working fine for a few minutes - enough to run the Control Panel demo and play some of the 3D movies from the NVIDIA website.

However, disaster struck half way through playing Half-Life 2 - the display became completely corrupted and I had to restart my machine.

Since then, the monitor refuses to go into any refresh rate above 60Hz. I have had to connect a secondary monitor so that I can show you the really strange effect that occurs when switching to 100Hz, 110Hz or 120Hz.

A .WMV file is attached, since it's difficult to explain. When going into one of these modes, the screen goes completely black, then a patch of white starts at the top right and spreads over the screen, which just stays there. The monitor buttons don't work when this happens. Switching back to 60Hz (using the second monitor) brings things back to normal, but of course I cannot do any 3D in 60Hz.

I have tried completely uninstalling the drivers, downloading the latest (GeForce_3D_Vision_CD_v1.08_WinVista_eng.zip) and reinstalling, but with no luck :huh: ...

I'm really hoping that somebody has an idea of what's going on!

I'm running Vista Ultimate x64 SP2, 4GB of RAM, a GeForce 8800 GT (control panel says driver version 8.15.11.8585), Syncmaster 2233RZ (control panel says driver version 3.0.0.0) and version 6.14.11.8585 for the Stereoscopic controller.

Any suggestions gratefully received. Do you think it's a hardware bug? If so, in the monitor or the graphics card? If a software bug, any suggestions?

Many thanks for taking a look!
Hi all,



I bought a combined Samsung Syncmaster 2233RZ and Geforce 3D bundle today.



I had everything working fine for a few minutes - enough to run the Control Panel demo and play some of the 3D movies from the NVIDIA website.



However, disaster struck half way through playing Half-Life 2 - the display became completely corrupted and I had to restart my machine.



Since then, the monitor refuses to go into any refresh rate above 60Hz. I have had to connect a secondary monitor so that I can show you the really strange effect that occurs when switching to 100Hz, 110Hz or 120Hz.



A .WMV file is attached, since it's difficult to explain. When going into one of these modes, the screen goes completely black, then a patch of white starts at the top right and spreads over the screen, which just stays there. The monitor buttons don't work when this happens. Switching back to 60Hz (using the second monitor) brings things back to normal, but of course I cannot do any 3D in 60Hz.



I have tried completely uninstalling the drivers, downloading the latest (GeForce_3D_Vision_CD_v1.08_WinVista_eng.zip) and reinstalling, but with no luck :huh: ...



I'm really hoping that somebody has an idea of what's going on!



I'm running Vista Ultimate x64 SP2, 4GB of RAM, a GeForce 8800 GT (control panel says driver version 8.15.11.8585), Syncmaster 2233RZ (control panel says driver version 3.0.0.0) and version 6.14.11.8585 for the Stereoscopic controller.



Any suggestions gratefully received. Do you think it's a hardware bug? If so, in the monitor or the graphics card? If a software bug, any suggestions?



Many thanks for taking a look!
Attachments

2.wmv

#1
Posted 06/19/2009 01:05 AM   
[quote name='mattduffin' post='554438' date='Jun 18 2009, 07:05 PM']Hi all,

I bought a combined Samsung Syncmaster 2233RZ and Geforce 3D bundle today.

I had everything working fine for a few minutes - enough to run the Control Panel demo and play some of the 3D movies from the NVIDIA website.

However, disaster struck half way through playing Half-Life 2 - the display became completely corrupted and I had to restart my machine.

Since then, the monitor refuses to go into any refresh rate above 60Hz. I have had to connect a secondary monitor so that I can show you the really strange effect that occurs when switching to 100Hz, 110Hz or 120Hz.

A .WMV file is attached, since it's difficult to explain. When going into one of these modes, the screen goes completely black, then a patch of white starts at the top right and spreads over the screen, which just stays there. The monitor buttons don't work when this happens. Switching back to 60Hz (using the second monitor) brings things back to normal, but of course I cannot do any 3D in 60Hz.

I have tried completely uninstalling the drivers, downloading the latest (GeForce_3D_Vision_CD_v1.08_WinVista_eng.zip) and reinstalling, but with no luck :huh: ...

I'm really hoping that somebody has an idea of what's going on!

I'm running Vista Ultimate x64 SP2, 4GB of RAM, a GeForce 8800 GT (control panel says driver version 8.15.11.8585), Syncmaster 2233RZ (control panel says driver version 3.0.0.0) and version 6.14.11.8585 for the Stereoscopic controller.

Any suggestions gratefully received. Do you think it's a hardware bug? If so, in the monitor or the graphics card? If a software bug, any suggestions?

Many thanks for taking a look![/quote]

Try using the DVI-D cable that actually came with the monitor. The one I tried using first had all kinds of issues with going over 60hz for whatever reason.
[quote name='mattduffin' post='554438' date='Jun 18 2009, 07:05 PM']Hi all,



I bought a combined Samsung Syncmaster 2233RZ and Geforce 3D bundle today.



I had everything working fine for a few minutes - enough to run the Control Panel demo and play some of the 3D movies from the NVIDIA website.



However, disaster struck half way through playing Half-Life 2 - the display became completely corrupted and I had to restart my machine.



Since then, the monitor refuses to go into any refresh rate above 60Hz. I have had to connect a secondary monitor so that I can show you the really strange effect that occurs when switching to 100Hz, 110Hz or 120Hz.



A .WMV file is attached, since it's difficult to explain. When going into one of these modes, the screen goes completely black, then a patch of white starts at the top right and spreads over the screen, which just stays there. The monitor buttons don't work when this happens. Switching back to 60Hz (using the second monitor) brings things back to normal, but of course I cannot do any 3D in 60Hz.



I have tried completely uninstalling the drivers, downloading the latest (GeForce_3D_Vision_CD_v1.08_WinVista_eng.zip) and reinstalling, but with no luck :huh: ...



I'm really hoping that somebody has an idea of what's going on!



I'm running Vista Ultimate x64 SP2, 4GB of RAM, a GeForce 8800 GT (control panel says driver version 8.15.11.8585), Syncmaster 2233RZ (control panel says driver version 3.0.0.0) and version 6.14.11.8585 for the Stereoscopic controller.



Any suggestions gratefully received. Do you think it's a hardware bug? If so, in the monitor or the graphics card? If a software bug, any suggestions?



Many thanks for taking a look!



Try using the DVI-D cable that actually came with the monitor. The one I tried using first had all kinds of issues with going over 60hz for whatever reason.

The human race divides politically into those who want people to be controlled and those who have no such desire.

--Robert A. Heinlein

#2
Posted 06/19/2009 01:30 AM   
[quote name='pahncrd' post='554443' date='Jun 18 2009, 07:30 PM']Try using the DVI-D cable that actually came with the monitor. The one I tried using first had all kinds of issues with going over 60hz for whatever reason.[/quote]

reason you had that issue (same thing happened to me) is that the old cable you used probably was missing pins on one of the two sides, because they are just not that necessary for 60hz, but for 120hz its essential, but as pahncrd said try that otherwise reinstall the monitor driver and hopefully that will fix it for ya
[quote name='pahncrd' post='554443' date='Jun 18 2009, 07:30 PM']Try using the DVI-D cable that actually came with the monitor. The one I tried using first had all kinds of issues with going over 60hz for whatever reason.



reason you had that issue (same thing happened to me) is that the old cable you used probably was missing pins on one of the two sides, because they are just not that necessary for 60hz, but for 120hz its essential, but as pahncrd said try that otherwise reinstall the monitor driver and hopefully that will fix it for ya

Windows Vista Ultimate 64-bit
Intel Core 2 Extreme QX6700
EVGA 680i DDR2-800 Motherboard
G.Skill 4GB 5-5-5-15 DDR2-1200
BFG Nvidia 8800GTX x2 SLI
Creative X-fi Soundblaster Music
1,250 Terabytes Seagate Harddrives
Cooler Master CM STACKER 830

#3
Posted 06/19/2009 08:16 AM   
[quote name='pahncrd' post='554443' date='Jun 19 2009, 02:30 AM']Try using the DVI-D cable that actually came with the monitor. The one I tried using first had all kinds of issues with going over 60hz for whatever reason.[/quote]

Thank you both for your replies. I can confirm that I am using the new cable that was supplied with the monitor.

As I said, it worked for a little while (so I was definitely using the right cable) and has now stopped.

I tried the monitor in 120Hz mode in a fresh install of Windows 7 (which worked), but as soon as I install the 3D Vision drivers, the same thing happens (just as it did in Vista).

Any other ideas?!
[quote name='pahncrd' post='554443' date='Jun 19 2009, 02:30 AM']Try using the DVI-D cable that actually came with the monitor. The one I tried using first had all kinds of issues with going over 60hz for whatever reason.



Thank you both for your replies. I can confirm that I am using the new cable that was supplied with the monitor.



As I said, it worked for a little while (so I was definitely using the right cable) and has now stopped.



I tried the monitor in 120Hz mode in a fresh install of Windows 7 (which worked), but as soon as I install the 3D Vision drivers, the same thing happens (just as it did in Vista).



Any other ideas?!

#4
Posted 06/19/2009 11:49 AM   
[quote name='mattduffin' post='554603' date='Jun 19 2009, 06:49 AM']Thank you both for your replies. I can confirm that I am using the new cable that was supplied with the monitor.

As I said, it worked for a little while (so I was definitely using the right cable) and has now stopped.

I tried the monitor in 120Hz mode in a fresh install of Windows 7 (which worked), but as soon as I install the 3D Vision drivers, the same thing happens (just as it did in Vista).

Any other ideas?![/quote]

I dont have any other suggestions, but our RMA team would be happy to get a replacement for you if you are having problems.
[quote name='mattduffin' post='554603' date='Jun 19 2009, 06:49 AM']Thank you both for your replies. I can confirm that I am using the new cable that was supplied with the monitor.



As I said, it worked for a little while (so I was definitely using the right cable) and has now stopped.



I tried the monitor in 120Hz mode in a fresh install of Windows 7 (which worked), but as soon as I install the 3D Vision drivers, the same thing happens (just as it did in Vista).



Any other ideas?!



I dont have any other suggestions, but our RMA team would be happy to get a replacement for you if you are having problems.

#5
Posted 06/19/2009 04:46 PM   
[quote name='andrewf@nvidia' post='554715' date='Jun 19 2009, 05:46 PM']I dont have any other suggestions, but our RMA team would be happy to get a replacement for you if you are having problems.[/quote]

Thanks Andrew.

It'll probably be easier to send it back to the retailer, since I'm in the UK (unless NVIDIA has a UK subsidiary that would accept a return?).

I think it may either be a driver issue (since the monitor is running in 120Hz mode now *without* the Stereoscopic Drivers installed) or a graphics card issue.

Do you think it's worth sending the graphics card back for testing, since that's from the same place and it's under warranty.

Cheers,
Matt.
[quote name='andrewf@nvidia' post='554715' date='Jun 19 2009, 05:46 PM']I dont have any other suggestions, but our RMA team would be happy to get a replacement for you if you are having problems.



Thanks Andrew.



It'll probably be easier to send it back to the retailer, since I'm in the UK (unless NVIDIA has a UK subsidiary that would accept a return?).



I think it may either be a driver issue (since the monitor is running in 120Hz mode now *without* the Stereoscopic Drivers installed) or a graphics card issue.



Do you think it's worth sending the graphics card back for testing, since that's from the same place and it's under warranty.



Cheers,

Matt.

#6
Posted 06/20/2009 05:31 PM   
[quote name='mattduffin' post='555260' date='Jun 20 2009, 12:31 PM']Thanks Andrew.

It'll probably be easier to send it back to the retailer, since I'm in the UK (unless NVIDIA has a UK subsidiary that would accept a return?).

I think it may either be a driver issue (since the monitor is running in 120Hz mode now *without* the Stereoscopic Drivers installed) or a graphics card issue.

Do you think it's worth sending the graphics card back for testing, since that's from the same place and it's under warranty.

Cheers,
Matt.[/quote]

H Matt

First yes, you should definitely send the monitor back to the reseller first if you suspect its a problem. Samsung does also offer a three year warranty on the product so they can help too.

Its tough to say whats going wrong but if you dont mind the down time, certainly try getting a graphics card replacement as well just to be safe.
[quote name='mattduffin' post='555260' date='Jun 20 2009, 12:31 PM']Thanks Andrew.



It'll probably be easier to send it back to the retailer, since I'm in the UK (unless NVIDIA has a UK subsidiary that would accept a return?).



I think it may either be a driver issue (since the monitor is running in 120Hz mode now *without* the Stereoscopic Drivers installed) or a graphics card issue.



Do you think it's worth sending the graphics card back for testing, since that's from the same place and it's under warranty.



Cheers,

Matt.



H Matt



First yes, you should definitely send the monitor back to the reseller first if you suspect its a problem. Samsung does also offer a three year warranty on the product so they can help too.



Its tough to say whats going wrong but if you dont mind the down time, certainly try getting a graphics card replacement as well just to be safe.

#7
Posted 06/20/2009 10:10 PM   
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