3DTV Play Activation not working.
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Its been a week with support and they just now today told me that they acknowledge they have an existing issue and there is not an ETA.
Its been a week with support and they just now today told me that they acknowledge they have an existing issue and there is not an ETA.

#16
Posted 06/18/2015 10:12 PM   
lol.. this is boring with nvidia! such a big company is not able to handle a licence server?
lol.. this is boring with nvidia! such a big company is not able to handle a licence server?

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#17
Posted 06/21/2015 06:47 PM   
Really, this is something... No updates ? So ridiculous... How long has this issue been going on ? Anybody able to activate the licenses or this is generalized ?
Really, this is something... No updates ?
So ridiculous... How long has this issue been going on ?
Anybody able to activate the licenses or this is generalized ?

#18
Posted 06/22/2015 12:41 AM   
Really horrible... There is no solution given by nvidia except wait for their issue fixing. About my case, I use the entire trial version and then, I bought the serial key and surprise, the servers are not reachable. If some one get an answer please share withe ;)
Really horrible... There is no solution given by nvidia except wait for their issue fixing.
About my case, I use the entire trial version and then, I bought the serial key and surprise, the servers are not reachable.
If some one get an answer please share withe ;)

#19
Posted 06/22/2015 12:25 PM   
Add another to the list. nVidia - at the very least put a warning on your store page telling customers they may have to wait to register. You cannot sell a service and then not provide the service. Your customer service department is going to be taking the brunt of this as more trials run out and more refunds are requested.
Add another to the list.

nVidia - at the very least put a warning on your store page telling customers they may have to wait to register. You cannot sell a service and then not provide the service. Your customer service department is going to be taking the brunt of this as more trials run out and more refunds are requested.

#20
Posted 06/23/2015 03:47 PM   
[b]This is not meant to be played![/b] After one week with no possiblity to activate, i make a refund via VISA. I always thought steam has a bad support, but nvidia has no support, they are all seems to be stupid! edit: i am a IT Security Engeneer / Consultant... for my Customers i have 2-4h to fix a problem and i a worst case to restore an entire Server. This what nvidia is telling makes no tecnicial sense! In a real worst case you have working snapshots on your esx/ xen/ whatever to restore a server to the last working point. But it seems also that 3dtv play is dead.
This is not meant to be played!

After one week with no possiblity to activate, i make a refund via VISA.

I always thought steam has a bad support, but nvidia has no support, they are all seems to be stupid!

edit: i am a IT Security Engeneer / Consultant... for my Customers i have 2-4h to fix a problem and i a worst case to restore an entire Server. This what nvidia is telling makes no tecnicial sense! In a real worst case you have working snapshots on your esx/ xen/ whatever to restore a server to the last working point.

But it seems also that 3dtv play is dead.

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#21
Posted 06/23/2015 03:48 PM   
Still 2 weeks and I still haven't gotten a manager response I was promised. This definitely should get some sort of media coverage since they are selling a product that clearly isn't working.
Still 2 weeks and I still haven't gotten a manager response I was promised. This definitely should get some sort of media coverage since they are selling a product that clearly isn't working.

#22
Posted 06/23/2015 05:18 PM   
I also sent a PM to Gareth the Mod asking to bring an offical response either by PM or forum response. Obviously they ignored me and did neither.
I also sent a PM to Gareth the Mod asking to bring an offical response either by PM or forum response. Obviously they ignored me and did neither.

#23
Posted 06/23/2015 05:19 PM   
Hello, i have the same problem ! i'am not happy ! (sorry i'am french and my english is poor ...) Yesterday i have "server unvalaible ..." Today i have "numéro de série incorrect" = " bad serial" !!!!!!!?????? The web page support service is bad, shit ! Can you explain me how contact support service with mail? Thank You.
Hello, i have the same problem ! i'am not happy ! (sorry i'am french and my english is poor ...)

Yesterday i have "server unvalaible ..."

Today i have "numéro de série incorrect" = " bad serial" !!!!!!!??????

The web page support service is bad, shit !

Can you explain me how contact support service with mail? Thank You.

#24
Posted 06/24/2015 04:57 PM   
This is a user to user forum, so you might want to try the support link at the top of the page. You can try calling the Nvidia location in France. +33 (0) 1-55-63-84-90 x384-90
This is a user to user forum, so you might want to try the support link at the top of the page.

You can try calling the Nvidia location in France.

+33 (0) 1-55-63-84-90 x384-90

#25
Posted 06/24/2015 06:44 PM   
[quote="tedconner23"]I activate 20-30 of them from my location here in AZ monthly[/quote]It really sucks that activation is still an issue but I really find this fascinating. So you're selling 20-30 3D rigs a month? I'm really curious what the target audience is, if you wouldn't mind sharing or if you have a website or something.
tedconner23 said:I activate 20-30 of them from my location here in AZ monthly
It really sucks that activation is still an issue but I really find this fascinating. So you're selling 20-30 3D rigs a month? I'm really curious what the target audience is, if you wouldn't mind sharing or if you have a website or something.
#26
Posted 06/24/2015 09:50 PM   
I have exactly the same issue and I just bought the software!! This is ridiculous, why continue selling something that you know will not work? What is the way to have another 15 days of trial? Do we need to fully reinstall windows? :/
I have exactly the same issue and I just bought the software!!

This is ridiculous, why continue selling something that you know will not work?

What is the way to have another 15 days of trial? Do we need to fully reinstall windows? :/

#27
Posted 06/24/2015 10:17 PM   
[quote=""]I have exactly the same issue and I just bought the software!! This is ridiculous, why continue selling something that you know will not work? What is the way to have another 15 days of trial? Do we need to fully reinstall windows? :/[/quote] yes, reinstall for a new Trial is they way ist meant to be played :P But Win10 inside on a SSD with configuring only takes about 20 minutes, then just make a snapshot before starting your Trial.
said:I have exactly the same issue and I just bought the software!!

This is ridiculous, why continue selling something that you know will not work?

What is the way to have another 15 days of trial? Do we need to fully reinstall windows? :/


yes, reinstall for a new Trial is they way ist meant to be played :P

But Win10 inside on a SSD with configuring only takes about 20 minutes, then just make a snapshot before starting your Trial.

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#28
Posted 06/24/2015 11:02 PM   
So day 14... i has broking through the first line of support. Now i am in the second line. The issue so far. They have investigate the keys. The keys were not the problem. Now are they investigate the server. I advised them to reinstall the firewall on their server with default settings. When there are changes they notify me personal. If you want your money back they will help you, cause it's a big trouble, their fixing the issue they guaranteed. I have give them more time. When there is a fix i will notify this on the forum. for contact them you can search on google terms: nvidia chat support This is for live chat, first line support. So guys this is what i know.
So day 14... i has broking through the first line of support. Now i am in the second line. The issue so far.

They have investigate the keys. The keys were not the problem. Now are they investigate the server. I advised them to reinstall the firewall on their server with default settings. When there are changes they notify me personal. If you want your money back they will help you, cause it's a big trouble, their fixing the issue they guaranteed. I have give them more time. When there is a fix i will notify this on the forum.

for contact them you can search on google terms: nvidia chat support

This is for live chat, first line support.

So guys this is what i know.

#29
Posted 06/25/2015 08:52 AM   
Sounds like they have the batman 'gameworks?' team working on this. I bet you if it was the payment server it would have been fixed in 10 minutes. In this instance it'll probably take 8 weeks and still not work right. I remember trying to get my 3D TV Play serial reactivated a few years back and it took forever! Good luck! You're going to need it!
Sounds like they have the batman 'gameworks?' team working on this.
I bet you if it was the payment server it would have been fixed in 10 minutes.
In this instance it'll probably take 8 weeks and still not work right.
I remember trying to get my 3D TV Play serial reactivated a few years back and it took forever!
Good luck! You're going to need it!

#30
Posted 06/25/2015 07:31 PM   
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