Help 3d glass's question help question
So i bought an alienware m17x r3 28 days ago, somehow im not sure but the 3d glass's left side lens cracked, they still work fine just it got black on the left side when i turn it on, anyways so dell says Nvidia is supposed to cover that under warranty, but clearly on the support website on nvidia it says [quote]


Technical Support, RMA requests, replacements and warranty issues for the NVIDIA based product that came with your computer are handled by the computer manufacturer. Please use the list below to find your manufacturer's contact information.
[/quote]
I spent two hours on the phone trying to figure this out, "Mr jason" says alienware does not cover third party after "21" days, but if its thirdparty why does alienware build it into their computer and why would nvidia say the manufacturer is supposed to replace it?
so now i need help with is alienware supposed to cover it just does not want 2, or is that infact covered under nvidia? thanks for ANY help!
So i bought an alienware m17x r3 28 days ago, somehow im not sure but the 3d glass's left side lens cracked, they still work fine just it got black on the left side when i turn it on, anyways so dell says Nvidia is supposed to cover that under warranty, but clearly on the support website on nvidia it says






Technical Support, RMA requests, replacements and warranty issues for the NVIDIA based product that came with your computer are handled by the computer manufacturer. Please use the list below to find your manufacturer's contact information.



I spent two hours on the phone trying to figure this out, "Mr jason" says alienware does not cover third party after "21" days, but if its thirdparty why does alienware build it into their computer and why would nvidia say the manufacturer is supposed to replace it?

so now i need help with is alienware supposed to cover it just does not want 2, or is that infact covered under nvidia? thanks for ANY help!

#1
Posted 08/28/2011 01:51 AM   
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#2
Posted 08/28/2011 12:08 PM   
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