Why must 3DTV Play "support" certain TVs?
I'm not the only one here with a TV that works(in my case worked) perfectly but is not "supported." Why can't you (Nvidia) simply provide the option to override the support detection? I'm having a problem getting the software to recognize that it is insatlled because of this. When I manage to do it through some combination of uninstalling, rebooting and reinstalling, it works great, until I reboot, at which point it stops working because it can't detect a 3D tv.

My TV works. I'm fairly certain ALL 3D tvs work. But your software doesn't believe me.

It's one thing to have a list of supported devices so that you only have to support hardware you've tested, but why lock out the ones you don't? It's annoying, and probably costs you a lot of money in tech support time and more in lost sales or returns. A "your tv is not supported so don't call us if you don't like the results" message would have covered you without driving me (and others) crazy.
I'm not the only one here with a TV that works(in my case worked) perfectly but is not "supported." Why can't you (Nvidia) simply provide the option to override the support detection? I'm having a problem getting the software to recognize that it is insatlled because of this. When I manage to do it through some combination of uninstalling, rebooting and reinstalling, it works great, until I reboot, at which point it stops working because it can't detect a 3D tv.



My TV works. I'm fairly certain ALL 3D tvs work. But your software doesn't believe me.



It's one thing to have a list of supported devices so that you only have to support hardware you've tested, but why lock out the ones you don't? It's annoying, and probably costs you a lot of money in tech support time and more in lost sales or returns. A "your tv is not supported so don't call us if you don't like the results" message would have covered you without driving me (and others) crazy.

#1
Posted 04/12/2011 12:57 AM   
My TV isn't on there. Sony kdl46nx711. I've noticed they have a lot of newer models missing from the list, such as one i've got my eye on, the newest Sharp 40" 3d 835 series.
My TV isn't on there. Sony kdl46nx711. I've noticed they have a lot of newer models missing from the list, such as one i've got my eye on, the newest Sharp 40" 3d 835 series.

46" Samsung ES7500 3DTV (checkerboard, high FOV as desktop monitor, highly recommend!) - Metro 2033 3D PNG screens - Metro LL filter realism mod - Flugan's Deus Ex:HR Depth changers - Nvidia tech support online form - Nvidia support: 1-800-797-6530

#2
Posted 04/12/2011 09:31 AM   
[quote name='mike01' date='11 April 2011 - 07:57 PM' timestamp='1302569830' post='1223108']
I'm not the only one here with a TV that works(in my case worked) perfectly but is not "supported." Why can't you (Nvidia) simply provide the option to override the support detection? I'm having a problem getting the software to recognize that it is insatlled because of this. When I manage to do it through some combination of uninstalling, rebooting and reinstalling, it works great, until I reboot, at which point it stops working because it can't detect a 3D tv.

My TV works. I'm fairly certain ALL 3D tvs work. But your software doesn't believe me.

It's one thing to have a list of supported devices so that you only have to support hardware you've tested, but why lock out the ones you don't? It's annoying, and probably costs you a lot of money in tech support time and more in lost sales or returns. A "your tv is not supported so don't call us if you don't like the results" message would have covered you without driving me (and others) crazy.
[/quote]

Hi Mike

Does your TV work or not? I am confused. What is your TV model?

The reason why we have a list is to ensure we have tested all TVs.
[quote name='mike01' date='11 April 2011 - 07:57 PM' timestamp='1302569830' post='1223108']

I'm not the only one here with a TV that works(in my case worked) perfectly but is not "supported." Why can't you (Nvidia) simply provide the option to override the support detection? I'm having a problem getting the software to recognize that it is insatlled because of this. When I manage to do it through some combination of uninstalling, rebooting and reinstalling, it works great, until I reboot, at which point it stops working because it can't detect a 3D tv.



My TV works. I'm fairly certain ALL 3D tvs work. But your software doesn't believe me.



It's one thing to have a list of supported devices so that you only have to support hardware you've tested, but why lock out the ones you don't? It's annoying, and probably costs you a lot of money in tech support time and more in lost sales or returns. A "your tv is not supported so don't call us if you don't like the results" message would have covered you without driving me (and others) crazy.





Hi Mike



Does your TV work or not? I am confused. What is your TV model?



The reason why we have a list is to ensure we have tested all TVs.

#3
Posted 04/12/2011 03:24 PM   
My TV is a Samsung UN40D6420. No, it is not supported. It used to work, until I upgraded my PC (now it works some of the time)...I have a thread going here about it and I was promissed help once you added my TV to the supported list (I've sent you the file you requested and it was acknowledged that you received it, but I haven't heard back since).

I understand you want to test TVs, and having a list of supported devices assures that you only have to support TVs you've tested...my question/complaint was about your software detecting supported TVs and not working if it doesn't. I don't understand why you went that route. Most 3DTVs are not on your list. So basically what you've decided to do is, "We want to make sure your TV works properly, so until we get around to testing it, it won't work at all, because we say so, not because it doesn't."

That makes no sense. Please provide the option to override 3DTV detection. You aren't testing TVs fast enough. Why sabotage your product in the process?
My TV is a Samsung UN40D6420. No, it is not supported. It used to work, until I upgraded my PC (now it works some of the time)...I have a thread going here about it and I was promissed help once you added my TV to the supported list (I've sent you the file you requested and it was acknowledged that you received it, but I haven't heard back since).



I understand you want to test TVs, and having a list of supported devices assures that you only have to support TVs you've tested...my question/complaint was about your software detecting supported TVs and not working if it doesn't. I don't understand why you went that route. Most 3DTVs are not on your list. So basically what you've decided to do is, "We want to make sure your TV works properly, so until we get around to testing it, it won't work at all, because we say so, not because it doesn't."



That makes no sense. Please provide the option to override 3DTV detection. You aren't testing TVs fast enough. Why sabotage your product in the process?

#4
Posted 04/12/2011 04:05 PM   
[quote name='mike01' date='12 April 2011 - 11:05 AM' timestamp='1302624347' post='1223463']
My TV is a Samsung UN40D6420. No, it is not supported. It used to work, until I upgraded my PC (now it works some of the time)...I have a thread going here about it and I was promissed help once you added my TV to the supported list (I've sent you the file you requested and it was acknowledged that you received it, but I haven't heard back since).

I understand you want to test TVs, and having a list of supported devices assures that you only have to support TVs you've tested...my question/complaint was about your software detecting supported TVs and not working if it doesn't. I don't understand why you went that route. Most 3DTVs are not on your list. So basically what you've decided to do is, "We want to make sure your TV works properly, so until we get around to testing it, it won't work at all, because we say so, not because it doesn't."

That makes no sense. Please provide the option to override 3DTV detection. You aren't testing TVs fast enough. Why sabotage your product in the process?
[/quote]

Hi

Our policy is to test and ensure TVs work. We are adding your TV soon, so it will be added, dont worry.
[quote name='mike01' date='12 April 2011 - 11:05 AM' timestamp='1302624347' post='1223463']

My TV is a Samsung UN40D6420. No, it is not supported. It used to work, until I upgraded my PC (now it works some of the time)...I have a thread going here about it and I was promissed help once you added my TV to the supported list (I've sent you the file you requested and it was acknowledged that you received it, but I haven't heard back since).



I understand you want to test TVs, and having a list of supported devices assures that you only have to support TVs you've tested...my question/complaint was about your software detecting supported TVs and not working if it doesn't. I don't understand why you went that route. Most 3DTVs are not on your list. So basically what you've decided to do is, "We want to make sure your TV works properly, so until we get around to testing it, it won't work at all, because we say so, not because it doesn't."



That makes no sense. Please provide the option to override 3DTV detection. You aren't testing TVs fast enough. Why sabotage your product in the process?





Hi



Our policy is to test and ensure TVs work. We are adding your TV soon, so it will be added, dont worry.

#5
Posted 04/12/2011 05:13 PM   
[quote name='mike01' date='11 April 2011 - 06:57 PM' timestamp='1302569830' post='1223108']
I'm not the only one here with a TV that works(in my case worked) perfectly but is not "supported." Why can't you (Nvidia) simply provide the option to override the support detection?
It's one thing to have a list of supported devices so that you only have to support hardware you've tested, but why lock out the ones you don't?
[/quote]
Mike,
Nvidia doesn't spend millions of dollars buying dozens of TVs to test in their compatibility lab and use that to populate "the list".
There is nothing in the drivers that compares your TV to an official "list" and aborts installation if no match. Trying to resolve your problem via "official" Nvidia tech support is a fool's erand. Instead, you should give specific details about what you've done so forum members can help you. The advantage you have is that many people here have Samsung 3DTVs so we can mirror your efforts and expose the source of the failure. For example, I will duplicate your procedure on my own Samsung Plasma and we'll see where that takes us.
[quote name='mike01' date='11 April 2011 - 06:57 PM' timestamp='1302569830' post='1223108']

I'm not the only one here with a TV that works(in my case worked) perfectly but is not "supported." Why can't you (Nvidia) simply provide the option to override the support detection?

It's one thing to have a list of supported devices so that you only have to support hardware you've tested, but why lock out the ones you don't?



Mike,

Nvidia doesn't spend millions of dollars buying dozens of TVs to test in their compatibility lab and use that to populate "the list".

There is nothing in the drivers that compares your TV to an official "list" and aborts installation if no match. Trying to resolve your problem via "official" Nvidia tech support is a fool's erand. Instead, you should give specific details about what you've done so forum members can help you. The advantage you have is that many people here have Samsung 3DTVs so we can mirror your efforts and expose the source of the failure. For example, I will duplicate your procedure on my own Samsung Plasma and we'll see where that takes us.

#6
Posted 04/12/2011 05:30 PM   
[quote name='roller11' date='12 April 2011 - 12:30 PM' timestamp='1302629401' post='1223507']
Mike,
Nvidia doesn't spend millions of dollars buying dozens of TVs to test in their compatibility lab and use that to populate "the list".
There is nothing in the drivers that compares your TV to an official "list" and aborts installation if no match. Trying to resolve your problem via "official" Nvidia tech support is a fool's erand. Instead, you should give specific details about what you've done so forum members can help you. The advantage you have is that many people here have Samsung 3DTVs so we can mirror your efforts and expose the source of the failure. For example, I will duplicate your procedure on my own Samsung Plasma and we'll see where that takes us.
[/quote]

Roller

Your comments are simply not true. We spend a lot of money on purchasing compatible TVs and testing them in our compatibility lab. We do not have the ability to test all of the TVs, so the EDIDs help is verify that it is indeed an HDMI 1.4 TV.
[quote name='roller11' date='12 April 2011 - 12:30 PM' timestamp='1302629401' post='1223507']

Mike,

Nvidia doesn't spend millions of dollars buying dozens of TVs to test in their compatibility lab and use that to populate "the list".

There is nothing in the drivers that compares your TV to an official "list" and aborts installation if no match. Trying to resolve your problem via "official" Nvidia tech support is a fool's erand. Instead, you should give specific details about what you've done so forum members can help you. The advantage you have is that many people here have Samsung 3DTVs so we can mirror your efforts and expose the source of the failure. For example, I will duplicate your procedure on my own Samsung Plasma and we'll see where that takes us.





Roller



Your comments are simply not true. We spend a lot of money on purchasing compatible TVs and testing them in our compatibility lab. We do not have the ability to test all of the TVs, so the EDIDs help is verify that it is indeed an HDMI 1.4 TV.

#7
Posted 04/12/2011 05:31 PM   
[quote name='andrewf@nvidia' date='12 April 2011 - 01:31 PM' timestamp='1302629515' post='1223508']
Roller

Your comments are simply not true. We spend a lot of money on purchasing compatible TVs and testing them in our compatibility lab. We do not have the ability to test all of the TVs, so the EDIDs help is verify that it is indeed an HDMI 1.4 TV.
[/quote]

What happens if the TV is not an HDMI 1.4 TV and the driver was to attempt to send the frame packing to the TV in 3D? Will it damage the TV or will it just not be displayed on the TV. If the Former I understand why you would prevent it for tvs you have not tested. If it's the later then I see no reason why you would block it. Give the users the opportunity to output the content after STATING that their tv is not supported, thus we are not waiting on you and your team on a regular basis.

Just my 2 cents.
[quote name='andrewf@nvidia' date='12 April 2011 - 01:31 PM' timestamp='1302629515' post='1223508']

Roller



Your comments are simply not true. We spend a lot of money on purchasing compatible TVs and testing them in our compatibility lab. We do not have the ability to test all of the TVs, so the EDIDs help is verify that it is indeed an HDMI 1.4 TV.





What happens if the TV is not an HDMI 1.4 TV and the driver was to attempt to send the frame packing to the TV in 3D? Will it damage the TV or will it just not be displayed on the TV. If the Former I understand why you would prevent it for tvs you have not tested. If it's the later then I see no reason why you would block it. Give the users the opportunity to output the content after STATING that their tv is not supported, thus we are not waiting on you and your team on a regular basis.



Just my 2 cents.

Intel Core i9-9820x @ 3.30GHZ
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#8
Posted 04/12/2011 06:01 PM   
[quote name='msm903' date='12 April 2011 - 01:01 PM' timestamp='1302631279' post='1223521']
What happens if the TV is not an HDMI 1.4 TV and the driver was to attempt to send the frame packing to the TV in 3D? Will it damage the TV or will it just not be displayed on the TV. If the Former I understand why you would prevent it for tvs you have not tested. If it's the later then I see no reason why you would block it. Give the users the opportunity to output the content after STATING that their tv is not supported, thus we are not waiting on you and your team on a regular basis.

Just my 2 cents.
[/quote]

Hi

We absolutely support HDMI 1.4 and allow you to test it. In fact, you should be able to do that today with any driver. Have you tried it? You can click the button "test stereoscopic 3D" from the NVIDIA Control Panel. You can even go buy a software blu-ray player and it should work fine (Note we do have some bugs in 270.51 which may prevent this from working).

However, if you want the additional functionality of gaming, photo viewing, and 3DVisionLive.com you need 3DTV Play software. This software has some requirements related to the TV list it supports since we have more obligation to ensure the TV works properly with all of the modes and supported features we are enabling.
[quote name='msm903' date='12 April 2011 - 01:01 PM' timestamp='1302631279' post='1223521']

What happens if the TV is not an HDMI 1.4 TV and the driver was to attempt to send the frame packing to the TV in 3D? Will it damage the TV or will it just not be displayed on the TV. If the Former I understand why you would prevent it for tvs you have not tested. If it's the later then I see no reason why you would block it. Give the users the opportunity to output the content after STATING that their tv is not supported, thus we are not waiting on you and your team on a regular basis.



Just my 2 cents.





Hi



We absolutely support HDMI 1.4 and allow you to test it. In fact, you should be able to do that today with any driver. Have you tried it? You can click the button "test stereoscopic 3D" from the NVIDIA Control Panel. You can even go buy a software blu-ray player and it should work fine (Note we do have some bugs in 270.51 which may prevent this from working).



However, if you want the additional functionality of gaming, photo viewing, and 3DVisionLive.com you need 3DTV Play software. This software has some requirements related to the TV list it supports since we have more obligation to ensure the TV works properly with all of the modes and supported features we are enabling.

#9
Posted 04/12/2011 06:12 PM   
[quote name='andrewf@nvidia' date='12 April 2011 - 11:31 AM' timestamp='1302629515' post='1223508']
Roller

Your comments are simply not true. We spend a lot of money on purchasing compatible TVs and testing them in our compatibility lab. We do not have the ability to test all of the TVs, so the EDIDs help is verify that it is indeed an HDMI 1.4 TV.
[/quote]
Right, I meant that Nvidia can't test a sample of every TV ever made. My "millions of dollars" comment was based on compatibility labs I'm familiar with, they apparently have WAY smaller budgets than yours. :)
[quote name='andrewf@nvidia' date='12 April 2011 - 11:31 AM' timestamp='1302629515' post='1223508']

Roller



Your comments are simply not true. We spend a lot of money on purchasing compatible TVs and testing them in our compatibility lab. We do not have the ability to test all of the TVs, so the EDIDs help is verify that it is indeed an HDMI 1.4 TV.



Right, I meant that Nvidia can't test a sample of every TV ever made. My "millions of dollars" comment was based on compatibility labs I'm familiar with, they apparently have WAY smaller budgets than yours. :)

#10
Posted 04/12/2011 11:55 PM   
[quote name='andrewf@nvidia' date='12 April 2011 - 06:12 PM' timestamp='1302631959' post='1223524']
However, if you want the additional functionality of gaming, photo viewing, and 3DVisionLive.com you need 3DTV Play software. This software has some requirements related to the TV list it supports since we have more obligation to ensure the TV works properly with all of the modes and supported features we are enabling.
[/quote]


The question is...why? Is it just because a board of corporate officers made a decision and now you have to stick to it despite reason or is there some actual technical reason why you must do this?

Roller, FYI, the install doesn't work if I use rollemod either.
[quote name='andrewf@nvidia' date='12 April 2011 - 06:12 PM' timestamp='1302631959' post='1223524']

However, if you want the additional functionality of gaming, photo viewing, and 3DVisionLive.com you need 3DTV Play software. This software has some requirements related to the TV list it supports since we have more obligation to ensure the TV works properly with all of the modes and supported features we are enabling.







The question is...why? Is it just because a board of corporate officers made a decision and now you have to stick to it despite reason or is there some actual technical reason why you must do this?



Roller, FYI, the install doesn't work if I use rollemod either.

#11
Posted 04/13/2011 02:57 AM   
[quote name='mike01' date='12 April 2011 - 09:57 PM' timestamp='1302663464' post='1223741']
The question is...why? Is it just because a board of corporate officers made a decision and now you have to stick to it despite reason or is there some actual technical reason why you must do this?

Roller, FYI, the install doesn't work if I use rollemod either.
[/quote]

Hi

In our testing we have found numerous TVs that claim to be HDMI 1.4 that have different problems:

1) They dont include the HDMI 1.4 flags in the EDIDs
2) They dont support all mandatory HDMI 1.4 modes
3) The eyes are reversed in the firmware

For all of these reasons, we want to test it and make sure it works.
[quote name='mike01' date='12 April 2011 - 09:57 PM' timestamp='1302663464' post='1223741']

The question is...why? Is it just because a board of corporate officers made a decision and now you have to stick to it despite reason or is there some actual technical reason why you must do this?



Roller, FYI, the install doesn't work if I use rollemod either.





Hi



In our testing we have found numerous TVs that claim to be HDMI 1.4 that have different problems:



1) They dont include the HDMI 1.4 flags in the EDIDs

2) They dont support all mandatory HDMI 1.4 modes

3) The eyes are reversed in the firmware



For all of these reasons, we want to test it and make sure it works.

#12
Posted 04/13/2011 05:13 PM   
Most (if not all) tv-sets with hdmi 1.4 doesn't even meet the bandwidth criteria of hdmi 1.3... It's ridiculous that this could even happen. /thumbsdown.gif' class='bbc_emoticon' alt=':thumbsdown:' />
Most (if not all) tv-sets with hdmi 1.4 doesn't even meet the bandwidth criteria of hdmi 1.3... It's ridiculous that this could even happen. /thumbsdown.gif' class='bbc_emoticon' alt=':thumbsdown:' />

Image

Mb: Asus P5W DH Deluxe

Cpu: C2D E6600

Gb: Nvidia 7900GT + 8800GTX

3D:100" passive projector polarized setup + 22" IZ3D

Stereodrivers: Iz3d & Tridef ignition and nvidia old school.

#13
Posted 04/13/2011 09:53 PM   
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