Acer H5360 i bought one
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I've seen posts of failures years ago in AVS forums. I also saw where it was posted about ti offering 5 years with the DMDs that they had produced up to that time. I think I might have even posted the information here back then. I had no idea that you could still get them to honor it, that's awesome
I've seen posts of failures years ago in AVS forums. I also saw where it was posted about ti offering 5 years with the DMDs that they had produced up to that time. I think I might have even posted the information here back then.

I had no idea that you could still get them to honor it, that's awesome

Posted 03/10/2016 04:12 PM   
DALLAS, July 1 /PRNewswire-FirstCall/ -- DLP(R) Products from Texas Instruments (TI) (NYSE: TXN) today announced support for its customers with a 5 year DLP chip warranty for existing chips to be integrated into DLP 1-chip projectors for education, business, and home theater. Each manufacturer will individually provide details regarding their warranty programs, taking into consideration this new 5 year extension. DLP's new warranty marks the longest available projector technology warranty in the industry that doesn't include hours of usage restrictions, such as the limited number of hours covered by the warranties of projectors powered by other technologies. DLP projector manufacturers have expressed interest about the opportunity to extend the DLP 1-chip warranty to their customers in the education, business, and home theater segments, including companies like BenQ, InFocus, Optoma, Toshiba, ViewSonic and Vivitek. "We are proud to be collaborating with our customers to help them take projectors to market that will offer some of the industry's best warranties for users," said Roger Carver, Manager of core products for TI's DLP Front Projection Business Unit. "The stability of the DLP chip helps drive innovation for manufacturers and lowers total cost of ownership for end users." Since 2004, DLP Products has been extending projection manufactures a 36 month (3 year) warranty program on the DLP chip. Many of the manufacturer warranties on DLP based projectors today range from 3 to 5 years already. DLP's 5 year chip warranty serves as a promise to buyers to purchase with confidence. This guarantee shortly follows the recent news from DLP products regarding ongoing leadership in projector reliability. Consumers experience extremely low maintenance requirements when they pick DLP projectors because, unlike the competition, most DLP projectors do not require filters, are not prone to burn-in of images and are virtually free from color degradation over time. The DLP front projection chip is based on the same technology that powers the largest and brightest projectors found in movie theatres, which run in far more demanding usage situations than any school or business. About Texas Instruments DLP Products: DLP display technology from Texas Instruments offers clarity down to the most minute detail, delivering pictures rich with color, contrast and brightness to large-screen HDTVs and projectors for business, home, professional venue and digital cinema (DLP Cinema(R)). 50 of the world's top projection and display manufacturers design, manufacture and market products based on DLP technology. DLP is the only HDTV technology built from a foundation in the digital cinema where it set the industry standard demonstrated by the deployment of DLP Cinema technology in over 6,500 theatres worldwide. At the heart of every DLP chip is an array of up to 2.2 million microscopic mirrors which switch incredibly fast to create a high resolution, highly reliable, full color image. DLP technology's chip architecture and inherent speed advantage provides razor-sharp images and excellent reproduction of fast motion video. Since early 1996, more than 16 million DLP subsystems have been shipped. For more information, please visit http://www.dlp.com. About Texas Instruments: Texas Instruments (NYSE: TXN) helps customers solve problems and develop new electronics that make the world smarter, healthier, safer, greener and more fun. A global semiconductor company, TI innovates through manufacturing, design and sales operations in more than 25 countries. For more information, http://www.ti.com. DLP and DLP Cinema are registered trademarks of Texas Instruments. SOURCE Texas Instruments DLP
DALLAS, July 1 /PRNewswire-FirstCall/ -- DLP(R) Products from Texas
Instruments (TI) (NYSE: TXN) today announced support for its customers with
a 5 year DLP chip warranty for existing chips to be integrated into DLP
1-chip projectors for education, business, and home theater. Each
manufacturer will individually provide details regarding their warranty
programs, taking into consideration this new 5 year extension. DLP's new
warranty marks the longest available projector technology warranty in the
industry that doesn't include hours of usage restrictions, such as the
limited number of hours covered by the warranties of projectors powered by
other technologies.

DLP projector manufacturers have expressed interest about the
opportunity to extend the DLP 1-chip warranty to their customers in the
education, business, and home theater segments, including companies like
BenQ, InFocus, Optoma, Toshiba, ViewSonic and Vivitek.

"We are proud to be collaborating with our customers to help them take
projectors to market that will offer some of the industry's best warranties
for users," said Roger Carver, Manager of core products for TI's DLP Front
Projection Business Unit. "The stability of the DLP chip helps drive
innovation for manufacturers and lowers total cost of ownership for end
users."

Since 2004, DLP Products has been extending projection manufactures a
36 month (3 year) warranty program on the DLP chip. Many of the
manufacturer warranties on DLP based projectors today range from 3 to 5
years already.

DLP's 5 year chip warranty serves as a promise to buyers to purchase
with confidence. This guarantee shortly follows the recent news from DLP
products regarding ongoing leadership in projector reliability. Consumers
experience extremely low maintenance requirements when they pick DLP
projectors because, unlike the competition, most DLP projectors do not
require filters, are not prone to burn-in of images and are virtually free
from color degradation over time.

The DLP front projection chip is based on the same technology that
powers the largest and brightest projectors found in movie theatres, which
run in far more demanding usage situations than any school or business.

About Texas Instruments DLP Products:

DLP display technology from Texas Instruments offers clarity down to
the most minute detail, delivering pictures rich with color, contrast and
brightness to large-screen HDTVs and projectors for business, home,
professional venue and digital cinema (DLP Cinema(R)). 50 of the world's
top projection and display manufacturers design, manufacture and market
products based on DLP technology. DLP is the only HDTV technology built
from a foundation in the digital cinema where it set the industry standard
demonstrated by the deployment of DLP Cinema technology in over 6,500
theatres worldwide. At the heart of every DLP chip is an array of up to 2.2
million microscopic mirrors which switch incredibly fast to create a high
resolution, highly reliable, full color image. DLP technology's chip
architecture and inherent speed advantage provides razor-sharp images and
excellent reproduction of fast motion video. Since early 1996, more than 16
million DLP subsystems have been shipped. For more information, please
visit http://www.dlp.com.


About Texas Instruments:

Texas Instruments (NYSE: TXN) helps customers solve problems and
develop new electronics that make the world smarter, healthier, safer,
greener and more fun. A global semiconductor company, TI innovates through
manufacturing, design and sales operations in more than 25 countries. For
more information, http://www.ti.com. DLP and DLP Cinema are registered
trademarks of Texas Instruments.




SOURCE Texas Instruments DLP

Posted 03/10/2016 04:16 PM   
I got my projector back from the Acer repair depot last week and it is as good as new now! I wrote a quick post on the Acer forums thanking the support tech who facilitated the repair and I also took the opportunity to make a few requests for future models. I figured that it's pretty rare to encounter a rep from a company like Acer that actually gives a shit about anything that customers want, and seeing as how he is obviously on the ball (and actually online on the forums whenever I check), that I would make a point of asking them for a new model projector that actually has 3D Vision certification to hopefully enable 1080p/120hz. Anyway, I'm not hoping for much, but even to get a response that he will pass along my requests to the development team gave me a warm fuzzy feeling of hope. Here's a link to my post and his response: [url]http://community.acer.com/t5/Projectors-and-TVs/Acer-H5360-projector-DMD-Chip/m-p/426810#M584[/url]
I got my projector back from the Acer repair depot last week and it is as good as new now! I wrote a quick post on the Acer forums thanking the support tech who facilitated the repair and I also took the opportunity to make a few requests for future models. I figured that it's pretty rare to encounter a rep from a company like Acer that actually gives a shit about anything that customers want, and seeing as how he is obviously on the ball (and actually online on the forums whenever I check), that I would make a point of asking them for a new model projector that actually has 3D Vision certification to hopefully enable 1080p/120hz. Anyway, I'm not hoping for much, but even to get a response that he will pass along my requests to the development team gave me a warm fuzzy feeling of hope.

Here's a link to my post and his response:
http://community.acer.com/t5/Projectors-and-TVs/Acer-H5360-projector-DMD-Chip/m-p/426810#M584

Posted 04/06/2016 07:22 PM   
Nice!! Did all of the repair end up being free? I imagine that you at least had to pay shipping?
Nice!!

Did all of the repair end up being free?

I imagine that you at least had to pay shipping?

Posted 04/06/2016 07:26 PM   
All I had to pay for was shipping it to them. It was a relatively small package and UPS weighed it at 7.5lbs, not sure what it actually cost though as I shipped it from my office and charged it to my company's UPS account. Whatever it did cost for shipping, it wasn't over $430 like sourcing a new DLP DMD board myself would've been... Probably was under $30
All I had to pay for was shipping it to them. It was a relatively small package and UPS weighed it at 7.5lbs, not sure what it actually cost though as I shipped it from my office and charged it to my company's UPS account. Whatever it did cost for shipping, it wasn't over $430 like sourcing a new DLP DMD board myself would've been... Probably was under $30

Posted 04/06/2016 07:55 PM   
[s]From what I know there are no projectors that can do 1080p/120hz[/s] Sorry I missread
From what I know there are no projectors that can do 1080p/120hz

Sorry I missread

Intel i7 8086K
Gigabyte GTX 1080Ti Aorus Extreme
DDR4 2x8gb 3200mhz Cl14
TV LG OLED65E6V
Windows 10 64bits

Posted 04/07/2016 07:55 AM   
I sent last year my H5360 to repair because of dead pixels populating more and more my screen, and I received it perfetly fixed, and perfect so far. I had to pay nothing because the problem was related to the DM thing (I don't know what it is, but is covered for 5 years of guaranty). I even suspect they replaced my bulb or something, because now I have aprox. 1000h of use and still I have noticed nothing about the darkening that you get when 650/700h of use..., or maybe it is less darkening than I thought and I have not even noticed. So..., very happy with ACER support.
I sent last year my H5360 to repair because of dead pixels populating more and more my screen, and I received it perfetly fixed, and perfect so far. I had to pay nothing because the problem was related to the DM thing (I don't know what it is, but is covered for 5 years of guaranty). I even suspect they replaced my bulb or something, because now I have aprox. 1000h of use and still I have noticed nothing about the darkening that you get when 650/700h of use..., or maybe it is less darkening than I thought and I have not even noticed.

So..., very happy with ACER support.

- Windows 7 64bits (SSD OCZ-Vertez2 128Gb)
- "ASUS P6X58D-E" motherboard
- "MSI GTX 660 TI"
- "Intel Xeon X5670" @4000MHz CPU (20.0[12-25]x200MHz)
- RAM 16 Gb DDR3 1600
- "Dell S2716DG" monitor (2560x1440 @144Hz)
- "Corsair Carbide 600C" case
- Labrador dog (cinnamon edition)

Posted 04/07/2016 12:17 PM   
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