EVGA support - 3D Vision, negative customer experience
So frustrated with #EVGA - they won't support 3D vision on my ROG Swift because the video card has DisplayPort 1.1. They won't help me get it working at lower resolutions (which are well within the limitation of DisplayPort 1.1), and my other monitor which happily "overclocks" to 120Hz (the one requirement for 3D Vision), they will not support. The issue on Dual Link DVI is their card, because it forces the color depth down to 16-bit from 32-bit, even though I've specified 32-bit color in the custom resolution. I've tried low resolutions such as 720p and 800x600 as well to no avail, and no help at all from the stubborn, useless void Matthew with their support team.
I had a very good experience with the previous support engineer I spoke with who informed me of the DisplayPort 1.1 limitation, although he had no explanation for the card's being limited to 85Hz over DisplayPort at lower resolutions.
Bottom line: Your product does not live up to warranty for merchantability, and secondly, Matthew is an ass.
EDID or no, when you specify a custom resolution, the software should respect it and send that signal out to the monitor. That is what the custom resolution utility in the NVIDIA control panel is for; so that you can create customer resolutions that the monitor doesn't advertise; and if the monitor syncs, it syncs. It isn't the monitor dropping color depth of Dual-Link DVI down to 16-bit; it is your card doing it.
What has me angry is your card is refusing to respect the custom resolution setting but instead drops the color depth, and Matthew is completely unwilling to address the customer issue. I am so frustrated with him I told him fuck you.... and I would tell him so to his face, because the problem is obviously your product not living up to its advertised functionality. He refused to put another engineer or a manager on the phone.
But funnily enough, when I owned a manufacturing company and included your cards in my products I received very good, ass-kissing support. Funny how things change when you're just a lowly end user with a product count of three between all your desktop PCs, and aren't selling the product line any more.
I wouldn't be so irate if EVGA would just help me address the issue at lower resolutions where bandwidth isn't a concern for DisplayPort 1.1, or if you would help me address the color depth issue I am seeing with custom resolutions with my Dual Link DVI monitor, and lastly, if Matthew had agreed to hand me off to someone else more willing to work with me on the custom resolutions issue. He obviously doesn't understand EDID, which merely advertises what is officially supported by the monitor and it doesn't mean the monitor doesn't actually run other resolutions. I've "overclocked" (god I hate that term when it comes to monitors) monitors many times over the years, particularly when configuring XFree86/X.org before NVIDIA ever came out with their X-friendly control panel, and I've actually written a utility to get to the clock generators on a Diamond Stealth 32 to get X running at 32-bit color at 1024x768 back in the day, so please don't tell me about EDID being the limiting factor here. That merely limits the preconfigured, "officially supported" resolutions of the monitor, not what the monitor is actually capable of doing.
As much as I like EVGA hardware and previously liked the customer service, having experienced your current customer disservice department's customer offense tactics, I'm thinking I'm going to go with another vendor for my next video card, because I am so disappointed by a) the lack of support and b) finding well after purchase that one of the key features I wanted to use, once a monitor I liked was released and production problems with it have been addressed, that the hardware's capabilities have been greatly exaggerated.
At the very least you should offer me an upgrade path allow me to trade in this card, for a GTX 980 (not free of course but discounted taking off the purchase price of the GTX 570HD) but no dice.
Honestly, I was just hoping to get the GTX 570 working properly between now and the time when I decide which card to buy so I can get a card to support THREE ROG Swift monitors. This negative customer experience has shown me what brand to NOT buy!!!!
Just remember: "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000"
http://www.amazon.com/Satisfied-Customers-Three-Friends-Angry/dp/1400157315
So frustrated with #EVGA - they won't support 3D vision on my ROG Swift because the video card has DisplayPort 1.1. They won't help me get it working at lower resolutions (which are well within the limitation of DisplayPort 1.1), and my other monitor which happily "overclocks" to 120Hz (the one requirement for 3D Vision), they will not support. The issue on Dual Link DVI is their card, because it forces the color depth down to 16-bit from 32-bit, even though I've specified 32-bit color in the custom resolution. I've tried low resolutions such as 720p and 800x600 as well to no avail, and no help at all from the stubborn, useless void Matthew with their support team.
I had a very good experience with the previous support engineer I spoke with who informed me of the DisplayPort 1.1 limitation, although he had no explanation for the card's being limited to 85Hz over DisplayPort at lower resolutions.
Bottom line: Your product does not live up to warranty for merchantability, and secondly, Matthew is an ass.
EDID or no, when you specify a custom resolution, the software should respect it and send that signal out to the monitor. That is what the custom resolution utility in the NVIDIA control panel is for; so that you can create customer resolutions that the monitor doesn't advertise; and if the monitor syncs, it syncs. It isn't the monitor dropping color depth of Dual-Link DVI down to 16-bit; it is your card doing it.
What has me angry is your card is refusing to respect the custom resolution setting but instead drops the color depth, and Matthew is completely unwilling to address the customer issue. I am so frustrated with him I told him fuck you.... and I would tell him so to his face, because the problem is obviously your product not living up to its advertised functionality. He refused to put another engineer or a manager on the phone.
But funnily enough, when I owned a manufacturing company and included your cards in my products I received very good, ass-kissing support. Funny how things change when you're just a lowly end user with a product count of three between all your desktop PCs, and aren't selling the product line any more.
I wouldn't be so irate if EVGA would just help me address the issue at lower resolutions where bandwidth isn't a concern for DisplayPort 1.1, or if you would help me address the color depth issue I am seeing with custom resolutions with my Dual Link DVI monitor, and lastly, if Matthew had agreed to hand me off to someone else more willing to work with me on the custom resolutions issue. He obviously doesn't understand EDID, which merely advertises what is officially supported by the monitor and it doesn't mean the monitor doesn't actually run other resolutions. I've "overclocked" (god I hate that term when it comes to monitors) monitors many times over the years, particularly when configuring XFree86/X.org before NVIDIA ever came out with their X-friendly control panel, and I've actually written a utility to get to the clock generators on a Diamond Stealth 32 to get X running at 32-bit color at 1024x768 back in the day, so please don't tell me about EDID being the limiting factor here. That merely limits the preconfigured, "officially supported" resolutions of the monitor, not what the monitor is actually capable of doing.
As much as I like EVGA hardware and previously liked the customer service, having experienced your current customer disservice department's customer offense tactics, I'm thinking I'm going to go with another vendor for my next video card, because I am so disappointed by a) the lack of support and b) finding well after purchase that one of the key features I wanted to use, once a monitor I liked was released and production problems with it have been addressed, that the hardware's capabilities have been greatly exaggerated.
At the very least you should offer me an upgrade path allow me to trade in this card, for a GTX 980 (not free of course but discounted taking off the purchase price of the GTX 570HD) but no dice.
Honestly, I was just hoping to get the GTX 570 working properly between now and the time when I decide which card to buy so I can get a card to support THREE ROG Swift monitors. This negative customer experience has shown me what brand to NOT buy!!!!
Where to start.. GTX570 was released in 2010 using a 40nm process. It was a great card at the time but now it's very dated. $150 cards can beat it. You might get $50-100 for it on Ebay if you're lucky. EVGA is a great company with a great Step Up upgrade program for recent purchases, but they have no responsibility to buyback your old cards from 5 years ago..
You shouldn't buy a ROG Swift expecting to play games in 3D Vision with a GTX 570, simple as that. Also G-sync isn't supported on cards that old. Your other monitor overclocking to 120Hz doesn't make it 3D Vision compatible. Refresh rate is not the only requirement for 3D, just one of the minimum requirements. Plenty of native 120 and 144Hz monitors still don't support 3D, especially IPS panels. As for ROG Swift in Surround: a 980 will have trouble running 7680x1440 in 3D (in fact, even standard 1440p can be too much for it in 3D unless you turn settings down). Make sure whatever card you buy has 3 DP connectors if you are seriously planning for triple ROG Swifts.
You clearly aren't on that tight of a budget, based on your monitor purchases, so why not upgrade your GPU instead of wasting your valuable time ranting on forums and complaining to EVGA customer support about how their 2010 card doesn't do what it never claimed to do?
Where to start.. GTX570 was released in 2010 using a 40nm process. It was a great card at the time but now it's very dated. $150 cards can beat it. You might get $50-100 for it on Ebay if you're lucky. EVGA is a great company with a great Step Up upgrade program for recent purchases, but they have no responsibility to buyback your old cards from 5 years ago..
You shouldn't buy a ROG Swift expecting to play games in 3D Vision with a GTX 570, simple as that. Also G-sync isn't supported on cards that old. Your other monitor overclocking to 120Hz doesn't make it 3D Vision compatible. Refresh rate is not the only requirement for 3D, just one of the minimum requirements. Plenty of native 120 and 144Hz monitors still don't support 3D, especially IPS panels. As for ROG Swift in Surround: a 980 will have trouble running 7680x1440 in 3D (in fact, even standard 1440p can be too much for it in 3D unless you turn settings down). Make sure whatever card you buy has 3 DP connectors if you are seriously planning for triple ROG Swifts.
You clearly aren't on that tight of a budget, based on your monitor purchases, so why not upgrade your GPU instead of wasting your valuable time ranting on forums and complaining to EVGA customer support about how their 2010 card doesn't do what it never claimed to do?
Asus PG278Q ROG Swift (1440p) - Win 7 SP1 - 3D Vision 2 - Driver 355.98
EVGA GTX 980 Ti SC+ ACX2.0+ @ 1278 Mhz - i5-4690K @ 4.4GHz
Cougar MX500 - MSI Z97 G45 - 16GB RAM - Win7x64 - 512GB SSD - 3TB HD
I had a very good experience with the previous support engineer I spoke with who informed me of the DisplayPort 1.1 limitation, although he had no explanation for the card's being limited to 85Hz over DisplayPort at lower resolutions.
Bottom line: Your product does not live up to warranty for merchantability, and secondly, Matthew is an ass.
EDID or no, when you specify a custom resolution, the software should respect it and send that signal out to the monitor. That is what the custom resolution utility in the NVIDIA control panel is for; so that you can create customer resolutions that the monitor doesn't advertise; and if the monitor syncs, it syncs. It isn't the monitor dropping color depth of Dual-Link DVI down to 16-bit; it is your card doing it.
What has me angry is your card is refusing to respect the custom resolution setting but instead drops the color depth, and Matthew is completely unwilling to address the customer issue. I am so frustrated with him I told him fuck you.... and I would tell him so to his face, because the problem is obviously your product not living up to its advertised functionality. He refused to put another engineer or a manager on the phone.
But funnily enough, when I owned a manufacturing company and included your cards in my products I received very good, ass-kissing support. Funny how things change when you're just a lowly end user with a product count of three between all your desktop PCs, and aren't selling the product line any more.
I wouldn't be so irate if EVGA would just help me address the issue at lower resolutions where bandwidth isn't a concern for DisplayPort 1.1, or if you would help me address the color depth issue I am seeing with custom resolutions with my Dual Link DVI monitor, and lastly, if Matthew had agreed to hand me off to someone else more willing to work with me on the custom resolutions issue. He obviously doesn't understand EDID, which merely advertises what is officially supported by the monitor and it doesn't mean the monitor doesn't actually run other resolutions. I've "overclocked" (god I hate that term when it comes to monitors) monitors many times over the years, particularly when configuring XFree86/X.org before NVIDIA ever came out with their X-friendly control panel, and I've actually written a utility to get to the clock generators on a Diamond Stealth 32 to get X running at 32-bit color at 1024x768 back in the day, so please don't tell me about EDID being the limiting factor here. That merely limits the preconfigured, "officially supported" resolutions of the monitor, not what the monitor is actually capable of doing.
As much as I like EVGA hardware and previously liked the customer service, having experienced your current customer disservice department's customer offense tactics, I'm thinking I'm going to go with another vendor for my next video card, because I am so disappointed by a) the lack of support and b) finding well after purchase that one of the key features I wanted to use, once a monitor I liked was released and production problems with it have been addressed, that the hardware's capabilities have been greatly exaggerated.
At the very least you should offer me an upgrade path allow me to trade in this card, for a GTX 980 (not free of course but discounted taking off the purchase price of the GTX 570HD) but no dice.
Honestly, I was just hoping to get the GTX 570 working properly between now and the time when I decide which card to buy so I can get a card to support THREE ROG Swift monitors. This negative customer experience has shown me what brand to NOT buy!!!!
Just remember: "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000"
http://www.amazon.com/Satisfied-Customers-Three-Friends-Angry/dp/1400157315
You shouldn't buy a ROG Swift expecting to play games in 3D Vision with a GTX 570, simple as that. Also G-sync isn't supported on cards that old. Your other monitor overclocking to 120Hz doesn't make it 3D Vision compatible. Refresh rate is not the only requirement for 3D, just one of the minimum requirements. Plenty of native 120 and 144Hz monitors still don't support 3D, especially IPS panels. As for ROG Swift in Surround: a 980 will have trouble running 7680x1440 in 3D (in fact, even standard 1440p can be too much for it in 3D unless you turn settings down). Make sure whatever card you buy has 3 DP connectors if you are seriously planning for triple ROG Swifts.
You clearly aren't on that tight of a budget, based on your monitor purchases, so why not upgrade your GPU instead of wasting your valuable time ranting on forums and complaining to EVGA customer support about how their 2010 card doesn't do what it never claimed to do?
Asus PG278Q ROG Swift (1440p) - Win 7 SP1 - 3D Vision 2 - Driver 355.98
EVGA GTX 980 Ti SC+ ACX2.0+ @ 1278 Mhz - i5-4690K @ 4.4GHz
Cougar MX500 - MSI Z97 G45 - 16GB RAM - Win7x64 - 512GB SSD - 3TB HD