3DTV Play won't install after upgrade
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I'll take over the case and notify you when the update has been made. I'll check and see why it worked before but it should not work without HDTV models that have not been added to the list.
I'll take over the case and notify you when the update has been made. I'll check and see why it worked before but it should not work without HDTV models that have not been added to the list.

We can't fix your bug if we can't reproduce it. Please provide as much details as possible including specs, steps to reproduce, graphics settings used, etc..

For GeForce driver issues, please leave feedback in driver feedback form: Driver Feedback

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#16
Posted 04/02/2011 03:48 AM   
[quote name='ManuelG' date='02 April 2011 - 03:48 AM' timestamp='1301716084' post='1217868']
I'll take over the case and notify you when the update has been made. I'll check and see why it worked before but it should not work without HDTV models that have not been added to the list.
[/quote]

Thank you, I appreciate your help.
[quote name='ManuelG' date='02 April 2011 - 03:48 AM' timestamp='1301716084' post='1217868']

I'll take over the case and notify you when the update has been made. I'll check and see why it worked before but it should not work without HDTV models that have not been added to the list.





Thank you, I appreciate your help.

#17
Posted 04/02/2011 04:01 AM   
[quote name='mike01' date='02 April 2011 - 04:01 AM' timestamp='1301716893' post='1217873']
Thank you, I appreciate your help.
[/quote]

I just checked the NVIDIA control panel...it is now calling my Samsung TV a "DENON, Ltd. DENON-AVAMP." ???????!?!? (all I did was reboot)

Does that matter? And speaking of which, how do I get my PC to recognize my tv instead of loading generic plug and play drivers?

EDIT: Here's another piece of the puzzle. I UNINSTALLED the 3DTV Play utility, and the logo *came back!!* But, after reboot, it was gone again.

I'd like to mention at this point that this is the only thing affected by rebooting.
[quote name='mike01' date='02 April 2011 - 04:01 AM' timestamp='1301716893' post='1217873']

Thank you, I appreciate your help.





I just checked the NVIDIA control panel...it is now calling my Samsung TV a "DENON, Ltd. DENON-AVAMP." ???????!?!? (all I did was reboot)



Does that matter? And speaking of which, how do I get my PC to recognize my tv instead of loading generic plug and play drivers?



EDIT: Here's another piece of the puzzle. I UNINSTALLED the 3DTV Play utility, and the logo *came back!!* But, after reboot, it was gone again.



I'd like to mention at this point that this is the only thing affected by rebooting.

#18
Posted 04/02/2011 04:17 AM   
[quote name='mike01' date='01 April 2011 - 11:17 PM' timestamp='1301717848' post='1217875']
I just checked the NVIDIA control panel...it is now calling my Samsung TV a "DENON, Ltd. DENON-AVAMP." ???????!?!? (all I did was reboot)

Does that matter? And speaking of which, how do I get my PC to recognize my tv instead of loading generic plug and play drivers?

EDIT: Here's another piece of the puzzle. I UNINSTALLED the 3DTV Play utility, and the logo *came back!!* But, after reboot, it was gone again.

I'd like to mention at this point that this is the only thing affected by rebooting.
[/quote]

Hi


Are you connecting your PC to a Denon receiver which is connected to a TV?
[quote name='mike01' date='01 April 2011 - 11:17 PM' timestamp='1301717848' post='1217875']

I just checked the NVIDIA control panel...it is now calling my Samsung TV a "DENON, Ltd. DENON-AVAMP." ???????!?!? (all I did was reboot)



Does that matter? And speaking of which, how do I get my PC to recognize my tv instead of loading generic plug and play drivers?



EDIT: Here's another piece of the puzzle. I UNINSTALLED the 3DTV Play utility, and the logo *came back!!* But, after reboot, it was gone again.



I'd like to mention at this point that this is the only thing affected by rebooting.





Hi





Are you connecting your PC to a Denon receiver which is connected to a TV?

#19
Posted 04/04/2011 07:42 PM   
[quote name='andrewf@nvidia' date='04 April 2011 - 07:42 PM' timestamp='1301946146' post='1219204']
Hi


Are you connecting your PC to a Denon receiver which is connected to a TV?
[/quote]

Nope. There is a DENON receiver upstairs, but somehow I don't think that counts... :)

There is nothing DENON about my pc or tv or anything.

Have you guys added support for my tv yet?
[quote name='andrewf@nvidia' date='04 April 2011 - 07:42 PM' timestamp='1301946146' post='1219204']

Hi





Are you connecting your PC to a Denon receiver which is connected to a TV?





Nope. There is a DENON receiver upstairs, but somehow I don't think that counts... :)



There is nothing DENON about my pc or tv or anything.



Have you guys added support for my tv yet?

#20
Posted 04/06/2011 04:03 AM   
[quote name='mike01' date='05 April 2011 - 11:03 PM' timestamp='1302062631' post='1220024']
Nope. There is a DENON receiver upstairs, but somehow I don't think that counts... :)

There is nothing DENON about my pc or tv or anything.

Have you guys added support for my tv yet?
[/quote]

What is the model of your Samsung TV?
[quote name='mike01' date='05 April 2011 - 11:03 PM' timestamp='1302062631' post='1220024']

Nope. There is a DENON receiver upstairs, but somehow I don't think that counts... :)



There is nothing DENON about my pc or tv or anything.



Have you guys added support for my tv yet?





What is the model of your Samsung TV?

#21
Posted 04/06/2011 05:31 PM   
[quote name='andrewf@nvidia' date='06 April 2011 - 05:31 PM' timestamp='1302111083' post='1220326']
What is the model of your Samsung TV?
[/quote]


UN40D6420

I sent you the file you requested and someone replied that they got it.

Edit: here's an update. I tried installing it again out of the blue, and it worked. It even lasted several reboots. Seemed stable. Then I learned about your auto update user account and didn't like that, so I uninstalled the beta drivers and everything else nvidia and installed clean without the auto update. Reinstalled 3DTV Play. It worked. Called my tv "Samsung" (nothing else, just Samsung). But then I rebooted, and we're back to square 1. Logo gone. Now it won't even install, says no 3DTV detected.

So obviously, my TV works, but your software refuses to believe it.

(Except when it sometimes feels like it...)
[quote name='andrewf@nvidia' date='06 April 2011 - 05:31 PM' timestamp='1302111083' post='1220326']

What is the model of your Samsung TV?







UN40D6420



I sent you the file you requested and someone replied that they got it.



Edit: here's an update. I tried installing it again out of the blue, and it worked. It even lasted several reboots. Seemed stable. Then I learned about your auto update user account and didn't like that, so I uninstalled the beta drivers and everything else nvidia and installed clean without the auto update. Reinstalled 3DTV Play. It worked. Called my tv "Samsung" (nothing else, just Samsung). But then I rebooted, and we're back to square 1. Logo gone. Now it won't even install, says no 3DTV detected.



So obviously, my TV works, but your software refuses to believe it.



(Except when it sometimes feels like it...)

#22
Posted 04/07/2011 01:39 AM   
[quote name='mike01' date='06 April 2011 - 08:39 PM' timestamp='1302140348' post='1220581']
UN40D6420

I sent you the file you requested and someone replied that they got it.

Edit: here's an update. I tried installing it again out of the blue, and it worked. It even lasted several reboots. Seemed stable. Then I learned about your auto update user account and didn't like that, so I uninstalled the beta drivers and everything else nvidia and installed clean without the auto update. Reinstalled 3DTV Play. It worked. Called my tv "Samsung" (nothing else, just Samsung). But then I rebooted, and we're back to square 1. Logo gone. Now it won't even install, says no 3DTV detected.

So obviously, my TV works, but your software refuses to believe it.

(Except when it sometimes feels like it...)
[/quote]

Hi

If you are using 270.51 drivers, we do have some problems with HDMI 1.4 TV detection which could be causing some problems.
[quote name='mike01' date='06 April 2011 - 08:39 PM' timestamp='1302140348' post='1220581']

UN40D6420



I sent you the file you requested and someone replied that they got it.



Edit: here's an update. I tried installing it again out of the blue, and it worked. It even lasted several reboots. Seemed stable. Then I learned about your auto update user account and didn't like that, so I uninstalled the beta drivers and everything else nvidia and installed clean without the auto update. Reinstalled 3DTV Play. It worked. Called my tv "Samsung" (nothing else, just Samsung). But then I rebooted, and we're back to square 1. Logo gone. Now it won't even install, says no 3DTV detected.



So obviously, my TV works, but your software refuses to believe it.



(Except when it sometimes feels like it...)





Hi



If you are using 270.51 drivers, we do have some problems with HDMI 1.4 TV detection which could be causing some problems.

#23
Posted 04/07/2011 03:24 PM   
[quote name='andrewf@nvidia' date='07 April 2011 - 03:24 PM' timestamp='1302189855' post='1220853']
Hi

If you are using 270.51 drivers, we do have some problems with HDMI 1.4 TV detection which could be causing some problems.
[/quote]

I am only using the beta drivers because another nvidia guy told me to in this thread. I was having the same problem with your latest non-beta drivers.

Ok, so, how long to add my TV? I sent the file a week ago. And when you do add it, what will I need to do? Download the latest 3dtv play activation utility?
[quote name='andrewf@nvidia' date='07 April 2011 - 03:24 PM' timestamp='1302189855' post='1220853']

Hi



If you are using 270.51 drivers, we do have some problems with HDMI 1.4 TV detection which could be causing some problems.





I am only using the beta drivers because another nvidia guy told me to in this thread. I was having the same problem with your latest non-beta drivers.



Ok, so, how long to add my TV? I sent the file a week ago. And when you do add it, what will I need to do? Download the latest 3dtv play activation utility?

#24
Posted 04/07/2011 05:05 PM   
[quote name='mike01' date='07 April 2011 - 12:05 PM' timestamp='1302195948' post='1220909']
I am only using the beta drivers because another nvidia guy told me to in this thread. I was having the same problem with your latest non-beta drivers.

Ok, so, how long to add my TV? I sent the file a week ago. And when you do add it, what will I need to do? Download the latest 3dtv play activation utility?
[/quote]

Mike

Can you send me the exact model of your TV? I can respond then.
[quote name='mike01' date='07 April 2011 - 12:05 PM' timestamp='1302195948' post='1220909']

I am only using the beta drivers because another nvidia guy told me to in this thread. I was having the same problem with your latest non-beta drivers.



Ok, so, how long to add my TV? I sent the file a week ago. And when you do add it, what will I need to do? Download the latest 3dtv play activation utility?





Mike



Can you send me the exact model of your TV? I can respond then.

#25
Posted 04/07/2011 05:16 PM   
[quote name='andrewf@nvidia' date='07 April 2011 - 05:16 PM' timestamp='1302196615' post='1220914']
Mike

Can you send me the exact model of your TV? I can respond then.
[/quote]


I've already give you that above. Here it is again: UN40D6420
[quote name='andrewf@nvidia' date='07 April 2011 - 05:16 PM' timestamp='1302196615' post='1220914']

Mike



Can you send me the exact model of your TV? I can respond then.







I've already give you that above. Here it is again: UN40D6420

#26
Posted 04/07/2011 05:55 PM   
[quote name='mike01' date='07 April 2011 - 05:55 PM' timestamp='1302198919' post='1220940']
I've already give you that above. Here it is again: UN40D6420
[/quote]

Any updates? I'm getting tired of staring at my useless 3D glasses. :)
[quote name='mike01' date='07 April 2011 - 05:55 PM' timestamp='1302198919' post='1220940']

I've already give you that above. Here it is again: UN40D6420





Any updates? I'm getting tired of staring at my useless 3D glasses. :)

#27
Posted 04/09/2011 02:17 AM   
[quote name='mike01' date='08 April 2011 - 09:17 PM' timestamp='1302315434' post='1221731']
Any updates? I'm getting tired of staring at my useless 3D glasses. :)
[/quote]

Hi

Yes this TV should be supported with 3DTV Play in Release 270 drivers.

However we currently have a bug with 270.51 which is preventing 3DTV Play from being enabled.

Please wait for our WHQL update driver coming soon.
[quote name='mike01' date='08 April 2011 - 09:17 PM' timestamp='1302315434' post='1221731']

Any updates? I'm getting tired of staring at my useless 3D glasses. :)





Hi



Yes this TV should be supported with 3DTV Play in Release 270 drivers.



However we currently have a bug with 270.51 which is preventing 3DTV Play from being enabled.



Please wait for our WHQL update driver coming soon.

#28
Posted 04/11/2011 03:51 PM   
We have just posted a 3DTV Play update which adds support for your HDTV:

http://www.nvidia.com/object/3dtv-play-support-update-utility-driver.html
We have just posted a 3DTV Play update which adds support for your HDTV:



http://www.nvidia.com/object/3dtv-play-support-update-utility-driver.html

We can't fix your bug if we can't reproduce it. Please provide as much details as possible including specs, steps to reproduce, graphics settings used, etc..

For GeForce driver issues, please leave feedback in driver feedback form: Driver Feedback

For GeForce Now PC issues, please fill out feedback form below:
GFN PC Feedback

For SHIELD Android TV issues/requests, please leave feedback in the SHIELD feedback form: SHIELD Feedback

I am also available on Twitter:
www.twitter.com/manuelguzman

#29
Posted 04/15/2011 05:20 PM   
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