Nvidia GeForce 8400M GS Freezes when 3D My notebook freezes when a 3D application starts
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Hello,

Few days ago I had to reset my Computer, as there were some problems with it, for my surprise, when I installed all the drivers from the computer`s official page (Ahtec), there were some indications that[u] something was going wrong[/u], this were the signs:

- When starting a 3D application, after a while (2 mins) the screen freezed and it poped up a message saying " Nv4_disp" error (( in a blue screen)) . And after that the computer restarted. For example when playing BF2 that worked before i reseted the PC, the game freezes and the message comes out.

- On the screen there are some "Pixels" that seems to be broken, but when you change the page on the screen the "pixel" works again.

My Notebook details:

Graphic card = Nvidia Geforce 8400 (512MB)
-Windows XP Home edition Service pack 2
-CPU: Mobile DualCore Intel Core 2 Duo T7700 2400MHz (12x200)
-Motherboard: Compal IFT00
-2GB RAM

Is it possible to fix that problem?

As you may already notice, I´m not an English native speaker, so my english isnt that good.
If any more details are needed please let me know
Thanks.
Hello,



Few days ago I had to reset my Computer, as there were some problems with it, for my surprise, when I installed all the drivers from the computer`s official page (Ahtec), there were some indications that something was going wrong, this were the signs:



- When starting a 3D application, after a while (2 mins) the screen freezed and it poped up a message saying " Nv4_disp" error (( in a blue screen)) . And after that the computer restarted. For example when playing BF2 that worked before i reseted the PC, the game freezes and the message comes out.



- On the screen there are some "Pixels" that seems to be broken, but when you change the page on the screen the "pixel" works again.



My Notebook details:



Graphic card = Nvidia Geforce 8400 (512MB)

-Windows XP Home edition Service pack 2

-CPU: Mobile DualCore Intel Core 2 Duo T7700 2400MHz (12x200)

-Motherboard: Compal IFT00

-2GB RAM



Is it possible to fix that problem?



As you may already notice, I´m not an English native speaker, so my english isnt that good.

If any more details are needed please let me know

Thanks.

#1
Posted 03/09/2010 04:44 PM   
If you still have a warranty you might want to contact them.
If you still have a warranty you might want to contact them.

#2
Posted 03/09/2010 06:30 PM   
[quote name='jugador94' post='1016145' date='Mar 9 2010, 11:44 AM']Hello,

Few days ago I had to reset my Computer, as there were some problems with it, for my surprise, when I installed all the drivers from the computer`s official page (Ahtec), there were some indications that[u] something was going wrong[/u], this were the signs:

- When starting a 3D application, after a while (2 mins) the screen freezed and it poped up a message saying " Nv4_disp" error (( in a blue screen)) . And after that the computer restarted. For example when playing BF2 that worked before i reseted the PC, the game freezes and the message comes out.

- On the screen there are some "Pixels" that seems to be broken, but when you change the page on the screen the "pixel" works again.

My Notebook details:

Graphic card = Nvidia Geforce 8400 (512MB)
-Windows XP Home edition Service pack 2
-CPU: Mobile DualCore Intel Core 2 Duo T7700 2400MHz (12x200)
-Motherboard: Compal IFT00
-2GB RAM

Is it possible to fix that problem?

As you may already notice, I´m not an English native speaker, so my english isnt that good.
If any more details are needed please let me know
Thanks.[/quote]

The 8400 is an incredibly weak card (both desktop and mobile versions). How exactly are you using 3D vision in Windows XP and with a 8400M GS?
[quote name='jugador94' post='1016145' date='Mar 9 2010, 11:44 AM']Hello,



Few days ago I had to reset my Computer, as there were some problems with it, for my surprise, when I installed all the drivers from the computer`s official page (Ahtec), there were some indications that something was going wrong, this were the signs:



- When starting a 3D application, after a while (2 mins) the screen freezed and it poped up a message saying " Nv4_disp" error (( in a blue screen)) . And after that the computer restarted. For example when playing BF2 that worked before i reseted the PC, the game freezes and the message comes out.



- On the screen there are some "Pixels" that seems to be broken, but when you change the page on the screen the "pixel" works again.



My Notebook details:



Graphic card = Nvidia Geforce 8400 (512MB)

-Windows XP Home edition Service pack 2

-CPU: Mobile DualCore Intel Core 2 Duo T7700 2400MHz (12x200)

-Motherboard: Compal IFT00

-2GB RAM



Is it possible to fix that problem?



As you may already notice, I´m not an English native speaker, so my english isnt that good.

If any more details are needed please let me know

Thanks.



The 8400 is an incredibly weak card (both desktop and mobile versions). How exactly are you using 3D vision in Windows XP and with a 8400M GS?

#3
Posted 03/09/2010 06:36 PM   
I didn't think the 8400 was compatible with 3D Vision. (Thought it was the 8600 and higher)
I didn't think the 8400 was compatible with 3D Vision. (Thought it was the 8600 and higher)

#4
Posted 03/09/2010 06:43 PM   
[quote]The 8400 is an incredibly weak card (both desktop and mobile versions). How exactly are you using 3D vision in Windows XP and with a 8400M GS?
Go to the top of the pageReport Post[/quote]

Yah it is Geforce 8400M GS. I´ve been using that graphic card for 3 years, and it didnt give me any problem until now when i reseted my PC.

I used to play Pro evolution 10, BF2, Counter strike etc... without any problem at medium to high definition. But now it gives me this problem.

What should i do?

[quote]I didn't think the 8400 was compatible with 3D Vision. (Thought it was the 8600 and higher)[/quote]

I´ve had this card for 3 years, playing PES 10, BF2 and others
[quote]If you still have a warranty you might want to contact them.[/quote]
no i havent got the warranty... it ended
The 8400 is an incredibly weak card (both desktop and mobile versions). How exactly are you using 3D vision in Windows XP and with a 8400M GS?

Go to the top of the pageReport Post




Yah it is Geforce 8400M GS. I´ve been using that graphic card for 3 years, and it didnt give me any problem until now when i reseted my PC.



I used to play Pro evolution 10, BF2, Counter strike etc... without any problem at medium to high definition. But now it gives me this problem.



What should i do?



I didn't think the 8400 was compatible with 3D Vision. (Thought it was the 8600 and higher)




I´ve had this card for 3 years, playing PES 10, BF2 and others

If you still have a warranty you might want to contact them.


no i havent got the warranty... it ended

#5
Posted 03/09/2010 06:56 PM   
It seems you have posted this topic in the wrong section. This section is for gaming with 3D vision, not 3D gaming in general. But, I will try to help you. Have you ever taken the laptop apart and cleaned the dust surrounding the video card, fans and heatsink. It sounds like your video card is either on the way out or is overheating due to lack of air flow. I would suggest you try monitoring your GPU temps with [url="http://www.guru3d.com/index.php?page=rivatuner"]rivatuner[/url] and see if that's the problem.
It seems you have posted this topic in the wrong section. This section is for gaming with 3D vision, not 3D gaming in general. But, I will try to help you. Have you ever taken the laptop apart and cleaned the dust surrounding the video card, fans and heatsink. It sounds like your video card is either on the way out or is overheating due to lack of air flow. I would suggest you try monitoring your GPU temps with rivatuner and see if that's the problem.

#6
Posted 03/09/2010 07:11 PM   
[quote name='BryanK1977' post='1016282' date='Mar 9 2010, 08:11 PM']It seems you have posted this topic in the wrong section. This section is for gaming with 3D vision, not 3D gaming in general. But, I will try to help you. Have you ever taken the laptop apart and cleaned the dust surrounding the video card, fans and heatsink. It sounds like your video card is either on the way out or is overheating due to lack of air flow. I would suggest you try monitoring your GPU temps with [url="http://www.guru3d.com/index.php?page=rivatuner"]rivatuner[/url] and see if that's the problem.[/quote]


I´ll try that... But as it is a notebook, the video card is integrated inside the motherboard... I´ll let you know any news

Is it possible that it is burned?

Thanks for your interest =)
[quote name='BryanK1977' post='1016282' date='Mar 9 2010, 08:11 PM']It seems you have posted this topic in the wrong section. This section is for gaming with 3D vision, not 3D gaming in general. But, I will try to help you. Have you ever taken the laptop apart and cleaned the dust surrounding the video card, fans and heatsink. It sounds like your video card is either on the way out or is overheating due to lack of air flow. I would suggest you try monitoring your GPU temps with rivatuner and see if that's the problem.





I´ll try that... But as it is a notebook, the video card is integrated inside the motherboard... I´ll let you know any news



Is it possible that it is burned?



Thanks for your interest =)

#7
Posted 03/09/2010 08:58 PM   
[quote name='jugador94' post='1016357' date='Mar 9 2010, 03:58 PM']I´ll try that... But as it is a notebook, the video card is integrated inside the motherboard... I´ll let you know any news

Is it possible that it is burned?

Thanks for your interest =)[/quote]

It is possible that it has overheated at some point and the solder has become brittle and cracked causing a poor connection to the motherboard which doesn't cause a problem until the card starts getting hot during gameplay. Regardless of whether the GPU is integrated or not it will, at the very least, still have some sort of heat sink to transfer the heat away from the device. It's still working so that's a good sign that it can be fixed. This is all just conjecture, but still a possibility. You said the laptop was at least 3 years old and that's plenty of time for quite a lot of dust to have built up. Hopefully a good cleaning is all it needs, but we all shall help you as much as we can.
[quote name='jugador94' post='1016357' date='Mar 9 2010, 03:58 PM']I´ll try that... But as it is a notebook, the video card is integrated inside the motherboard... I´ll let you know any news



Is it possible that it is burned?



Thanks for your interest =)



It is possible that it has overheated at some point and the solder has become brittle and cracked causing a poor connection to the motherboard which doesn't cause a problem until the card starts getting hot during gameplay. Regardless of whether the GPU is integrated or not it will, at the very least, still have some sort of heat sink to transfer the heat away from the device. It's still working so that's a good sign that it can be fixed. This is all just conjecture, but still a possibility. You said the laptop was at least 3 years old and that's plenty of time for quite a lot of dust to have built up. Hopefully a good cleaning is all it needs, but we all shall help you as much as we can.

#8
Posted 03/09/2010 10:20 PM   
[quote name='BryanK1977' post='1016425' date='Mar 9 2010, 11:20 PM']It is possible that it has overheated at some point and the solder has become brittle and cracked causing a poor connection to the motherboard which doesn't cause a problem until the card starts getting hot during gameplay. Regardless of whether the GPU is integrated or not it will, at the very least, still have some sort of heat sink to transfer the heat away from the device. It's still working so that's a good sign that it can be fixed. This is all just conjecture, but still a possibility. You said the laptop was at least 3 years old and that's plenty of time for quite a lot of dust to have built up. Hopefully a good cleaning is all it needs, but we all shall help you as much as we can.[/quote]


Thanks for your fast answer...

Should I open all the computer? ... what should i do then?

Thanks for your patient (I´m nooby at this ) =)
[quote name='BryanK1977' post='1016425' date='Mar 9 2010, 11:20 PM']It is possible that it has overheated at some point and the solder has become brittle and cracked causing a poor connection to the motherboard which doesn't cause a problem until the card starts getting hot during gameplay. Regardless of whether the GPU is integrated or not it will, at the very least, still have some sort of heat sink to transfer the heat away from the device. It's still working so that's a good sign that it can be fixed. This is all just conjecture, but still a possibility. You said the laptop was at least 3 years old and that's plenty of time for quite a lot of dust to have built up. Hopefully a good cleaning is all it needs, but we all shall help you as much as we can.





Thanks for your fast answer...



Should I open all the computer? ... what should i do then?



Thanks for your patient (I´m nooby at this ) =)

#9
Posted 03/10/2010 02:10 PM   
[quote name='jugador94' post='1016851' date='Mar 10 2010, 09:10 AM']Thanks for your fast answer...

Should I open all the computer? ... what should i do then?

Thanks for your patient (I´m nooby at this ) =)[/quote]

You should not have to take the entire laptop apart to clean the dust out, but you will need to take apart the bottom cover to get to the GPU and give it a proper cleaning. I've attached a picture of a laptop with the bottom cover removed. Yours will look similar.

Looking at the image, on the right side, you will see a fan. Just above that fan is the GPU with the heat-sink attached extending in front of the fan. If you have a fan, you need to clean any dust on the fan and surrounding areas with a small paint brush and/or compressed air. It also wouldn't hurt to clean the surrounding areas of your CPU (which is on the left side of the attached image). If a good cleaning doesn't solve the issue, then I'd suggest new thermal paste for the GPU. It's very easy to do, though, if required.

Just take your time, use common sense and carefully take the laptop apart. Try to only remove what you need to remove to get the cover off.

I actually replaced an 8400m GS in a Dell Vostro for the first time a few months ago. It was extremely easy, but I was nervous and just took my time. It's not as difficult as it may seem. Keep me posted.
[quote name='jugador94' post='1016851' date='Mar 10 2010, 09:10 AM']Thanks for your fast answer...



Should I open all the computer? ... what should i do then?



Thanks for your patient (I´m nooby at this ) =)



You should not have to take the entire laptop apart to clean the dust out, but you will need to take apart the bottom cover to get to the GPU and give it a proper cleaning. I've attached a picture of a laptop with the bottom cover removed. Yours will look similar.



Looking at the image, on the right side, you will see a fan. Just above that fan is the GPU with the heat-sink attached extending in front of the fan. If you have a fan, you need to clean any dust on the fan and surrounding areas with a small paint brush and/or compressed air. It also wouldn't hurt to clean the surrounding areas of your CPU (which is on the left side of the attached image). If a good cleaning doesn't solve the issue, then I'd suggest new thermal paste for the GPU. It's very easy to do, though, if required.



Just take your time, use common sense and carefully take the laptop apart. Try to only remove what you need to remove to get the cover off.



I actually replaced an 8400m GS in a Dell Vostro for the first time a few months ago. It was extremely easy, but I was nervous and just took my time. It's not as difficult as it may seem. Keep me posted.

#10
Posted 03/10/2010 04:49 PM   
The clean didn`t solved it I´m afraid...

What is the other way you were talking about?


By the way... Having an Nvidia Geforce 8400M GS on a notebook (laptop), the appropiate driver is this one right?: [url="http://www.nvidia.es/object/notebook_winxp_195.62_whql_es.html"]Nvidia Geforce 8400M GS drivers ( nvidia page)[/url] ((Asking it, as it can rarely be the main problem))
Thanks =)
The clean didn`t solved it I´m afraid...



What is the other way you were talking about?





By the way... Having an Nvidia Geforce 8400M GS on a notebook (laptop), the appropiate driver is this one right?: Nvidia Geforce 8400M GS drivers ( nvidia page) ((Asking it, as it can rarely be the main problem))

Thanks =)

#11
Posted 03/10/2010 05:00 PM   
[quote name='jugador94' post='1016956' date='Mar 10 2010, 12:00 PM']The clean didn`t solved it I´m afraid...

What is the other way you were talking about?


By the way... Having an Nvidia Geforce 8400M GS on a notebook (laptop), the appropiate driver is this one right?: [url="http://www.nvidia.es/object/notebook_winxp_195.62_whql_es.html"]Nvidia Geforce 8400M GS drivers ( nvidia page)[/url] ((Asking it, as it can rarely be the main problem))
Thanks =)[/quote]

That appears to be the correct driver. Have you tried rolling back the driver to a previous version and/or monitoring your temps to see if it's overheating?
[quote name='jugador94' post='1016956' date='Mar 10 2010, 12:00 PM']The clean didn`t solved it I´m afraid...



What is the other way you were talking about?





By the way... Having an Nvidia Geforce 8400M GS on a notebook (laptop), the appropiate driver is this one right?: Nvidia Geforce 8400M GS drivers ( nvidia page) ((Asking it, as it can rarely be the main problem))

Thanks =)



That appears to be the correct driver. Have you tried rolling back the driver to a previous version and/or monitoring your temps to see if it's overheating?

#12
Posted 03/10/2010 05:31 PM   
[quote name='BryanK1977' post='1016973' date='Mar 10 2010, 06:31 PM']That appears to be the correct driver. Have you tried rolling back the driver to a previous version and/or monitoring your temps to see if it's overheating?[/quote]

Havent tried as I dont know how to, would you give me the instructions?

Look, I´ve made a scan of my computers drivers and this is are the results ((sorry for the big images)) ((and please keep in mind im nobby at this things))

[url="http://b.imagehost.org/download/0185/1_43"][img]http://b.imagehost.org/0185/1_43.jpg[/img][/url]
[url="http://b.imagehost.org/download/0290/2_10"][img]http://b.imagehost.org/0290/2_10.jpg[/img][/url]
[url="http://b.imagehost.org/download/0976/3_16"][img]http://b.imagehost.org/0976/3_16.jpg[/img][/url]
[url="http://b.imagehost.org/download/0303/5_10"][img]http://b.imagehost.org/0303/5_10.jpg[/img][/url]
[url="http://b.imagehost.org/download/0841/5_3"][img]http://b.imagehost.org/0841/5_3.jpg[/img][/url]
[url="http://b.imagehost.org/download/0467/6_7"][img]http://b.imagehost.org/0467/6_7.jpg[/img][/url]
[url="http://b.imagehost.org/download/0658/7_4"][img]http://b.imagehost.org/0658/7_4.jpg[/img][/url]
[url="http://b.imagehost.org/download/0793/8_9"][img]http://b.imagehost.org/0793/8_9.jpg[/img][/url]


Thanks once again =)
[quote name='BryanK1977' post='1016973' date='Mar 10 2010, 06:31 PM']That appears to be the correct driver. Have you tried rolling back the driver to a previous version and/or monitoring your temps to see if it's overheating?



Havent tried as I dont know how to, would you give me the instructions?



Look, I´ve made a scan of my computers drivers and this is are the results ((sorry for the big images)) ((and please keep in mind im nobby at this things))



Image

Image

Image

Image

Image

Image

Image

Image





Thanks once again =)

#13
Posted 03/10/2010 05:48 PM   
Click on the start menu and then control panel. Then choose add/remove programs. Once the list enumerates there should be a listing for the video driver. Uninstall it reboot and then install the new ones. You can also uninstall the drivers by right-clicking on your desktop, choosing display properties. It shouldn't hurt trying this, but even if you are using old drivers you shouldn't be having the problem that you are experiencing.

More info if needed.

[url="http://www.playtool.com/pages/uninstallgraphics/uninstall.html"]http://www.playtool.com/pages/uninstallgra.../uninstall.html[/url]
Click on the start menu and then control panel. Then choose add/remove programs. Once the list enumerates there should be a listing for the video driver. Uninstall it reboot and then install the new ones. You can also uninstall the drivers by right-clicking on your desktop, choosing display properties. It shouldn't hurt trying this, but even if you are using old drivers you shouldn't be having the problem that you are experiencing.



More info if needed.



http://www.playtool.com/pages/uninstallgra.../uninstall.html

#14
Posted 03/10/2010 06:03 PM   
[quote name='BryanK1977' post='1016987' date='Mar 10 2010, 07:03 PM']Click on the start menu and then control panel. Then choose add/remove programs. Once the list enumerates there should be a listing for the video driver. Uninstall it reboot and then install the new ones. You can also uninstall the drivers by right-clicking on your desktop, choosing display properties. It shouldn't hurt trying this, but even if you are using old drivers you shouldn't be having the problem that you are experiencing.

More info if needed.

[url="http://www.playtool.com/pages/uninstallgraphics/uninstall.html"]http://www.playtool.com/pages/uninstallgra.../uninstall.html[/url][/quote]

I unistalled the Nvidia drivers, Nvidia nview desktop Manager, Nvidia Physx and nvidia control panel. After that I totally deleted the Nvidia folder in c:/,rebooted, and installed back the Drivers(from the link i told you before). And still the problem.
By the way I´ve notice, that it doesnt ask you to reboot after instaling the drivers (( Once downloaded from the [url="http://www.nvidia.es/object/notebook_winxp_195.62_whql_es.html"]Nvidia page [/url])). I´ve downloaded them, and then open the download file and it ran the instalation

Thanks
[quote name='BryanK1977' post='1016987' date='Mar 10 2010, 07:03 PM']Click on the start menu and then control panel. Then choose add/remove programs. Once the list enumerates there should be a listing for the video driver. Uninstall it reboot and then install the new ones. You can also uninstall the drivers by right-clicking on your desktop, choosing display properties. It shouldn't hurt trying this, but even if you are using old drivers you shouldn't be having the problem that you are experiencing.



More info if needed.



http://www.playtool.com/pages/uninstallgra.../uninstall.html



I unistalled the Nvidia drivers, Nvidia nview desktop Manager, Nvidia Physx and nvidia control panel. After that I totally deleted the Nvidia folder in c:/,rebooted, and installed back the Drivers(from the link i told you before). And still the problem.

By the way I´ve notice, that it doesnt ask you to reboot after instaling the drivers (( Once downloaded from the Nvidia page )). I´ve downloaded them, and then open the download file and it ran the instalation



Thanks

#15
Posted 03/10/2010 06:42 PM   
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